About CENSUS Labs:
CENSUS LABS is a cybersecurity engineering powerhouse specializing in securing products and organizations. Our identity is rooted in professionalism, engineering excellence, a scientific mindset, and hacking demeanor. We are research-driven, enabling us to deliver a diverse range of professional services.
CENSUS is trusted to conduct high-impact product security engagements, helping our clients secure their solutions from design to deployment, using realistic and risk-informed approaches. Our expertise spans end-to-end systems, including Secure Communications, IoT, Medical Devices, Mobile, and Vehicle Computing platforms.
Learn more about CENSUS at census-labs.com.
Position Overview:
We are seeking a dynamic and results-driven Account Manager to join our team in Abu Dhabi. This hybrid client-facing and sales-operations role will be instrumental in strengthening client relationships—particularly in the government and defense sectors—while managing internal processes to ensure end-to-end visibility and success across key accounts. The ideal candidate will bring experience in cybersecurity or enterprise technology, a strong operational mindset, and familiarity with the defense and public sector ecosystem.
Key Responsibilities:
Client Relationship Management:
- Serve as the primary point of contact for a portfolio of key enterprise, government, and defense sector clients.
- Develop a deep understanding of client goals and cybersecurity challenges to position relevant CENSUS Labs solutions.
- Manage client communications, project expectations, and satisfaction through regular interactions.
- Identify opportunities for upselling and cross-selling services in Organization Security, Information Security, Product Security, etc.
- Represent CENSUS Labs at client meetings, events, and industry conferences.
Sales Operations & Administrative Support:
- Import and maintain active pre-sales campaign data in Salesforce for anchor and strategic accounts (e.g., Edge, TII, V1, AI71, CPX, CSC, AD Police).
- Track deal confidence and, when matured or signed, connect financial values and codes to internal recruiting campaigns.
- Organize and support logistics for client site visits, including compliance with registration protocols for sensitive government and defense locations.
- Maintain comprehensive Salesforce records, including notes, strategies, projected values, and key insights to ensure visibility and transparency for leadership (e.g., Nikos).
- Manage access and utilization of DocuSign for contract preparation, signing, and document storage.
- Coordinate all legal and commercial documentation, including NDAs, FSAs, MSAs, and SOWs.
- Support scheduling and arrangements for client visits, including booking facilities, arranging parking, and handling visitor access.
Qualifications:
- Bachelor’s degree in Business, Information Technology, Cybersecurity, or a related field.
- 5+ years of experience in account management, business operations, or sales support within cybersecurity or a technology-driven organization.
- Prior experience working with or within the defense sector is required.
- Proven track record in managing and growing enterprise or government accounts, particularly in regulated environments.
- Proficiency with Salesforce and document management tools such as DocuSign.
- Familiarity with the UAE public and private sector technology landscape.
- Excellent organizational skills and attention to detail, especially when managing complex or sensitive engagements.
- Strong communication and interpersonal abilities, with fluency in English (Arabic is a strong plus).
- Based in or willing to relocate to Abu Dhabi.
What We Offer:
- Work alongside world-class experts in a mission-driven, high-impact environment.
- Competitive compensation and performance-based incentives.
- Opportunities to grow professionally through advanced cybersecurity engagements and learning programs.
- Access to a diverse, innovative, and forward-thinking client portfolio, including high-stakes defense and government projects.
