MAIN RESPONSIBILITIES
After-Sales responsibilities
• Responsible for the SAV day to day activities.
• Responsible for the documentation and for the information flow from and to the SAV department.
• Maintain a good working relationship with external and internal craftsman/ watchmaker/ cobbler and alterations workroom/ support sales team.
• Ensure all H-care files are completed and submitted in a timely manner and clients are informed about the lead time.
• Resolve common client issues regarding after sales and ensure that a positive outcome is reached whenever possible.
• Monitor all on-going H-care files and update clients on any delays/ problems.
• Ensure all incoming deliveries of repairs are dealt with immediately, and clients are informed of the status of their repaired goods. Notify the customer when the product is ready.
• Work closely with the stock team to ensure that all defective stock is sent to Paris for either credit or repair.
• Coordinate with the logistics departments to ensure that the documents of the SAV parcels are well prepared.
• Liaise with stock team and cash desks (Credit Notes and Supplier Returns)
• Prioritize workload and ensure that most urgent/ important cases are handled promptly.
• Manage the SAV petty cash bills or expenses
• Follow up with calls and messages
• Consistently work to maintain and organize the SAV room (receiving, collection)
Teamwork:
• Interactive and positive participation in all morning briefings and team meetings to optimize teamwork and problem solving.
• Demonstrate respect and consideration to all colleagues to maintain a solid and dynamic team.
• Share positive ideas and experiences with colleagues.
• Build effective relationships using appropriate verbal and non-verbal
communication with other staff and customers.
Performance Criteria:
• Good communication and greeting skills.
• Punctual, flexible, hardworking, responsible.
• Professional approach.
• Strong reporting skills accuracy and attention to detail
• Able to work independently.
• Strong follow up skills.
• Analytical thinker.
• Positive attitude.
• Team player.
• Problem solving skills and decision maker.
• Product knowledge.
