Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning,to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking an enthusiastic and guest focused Assistant Front Office Manager to join our team in Dubai Deira and Gold District Cluster. In this pivotal role, you will oversee the daily operations of our Front Desk, ensuring exceptional guest experiences and smooth hotel operations.
- Supervise and mentor Front Desk Supervisors, Duty Managers and Front Desk Agents, providing guidance on proper guest registration, check-out procedures and overall customer service
- Manage team rosters and assign tasks to team members based on occupancy fluctuations and operational needs
- Oversee the pre-registration process for VIPs and special requests, ensuring proper room assignments and departmental notifications
- Conduct daily pre-shift meetings to brief team on important information and set priorities for the day
- Handle complex guest inquiries and resolve any issues to ensure complete guest satisfaction
- Monitor and maintain the accuracy of various logbooks and reports related to Front Office operations
- Collaborate with other departments to ensure seamless communication and service delivery
- Participate in ongoing training initiatives to improve team performance and maintain service standards
- Assist in managing the Front Office budget, including cash handling, deposits, and financial reporting
- Implement and uphold hotel policies and procedures, ensuring compliance with industry standards and local regulations
- Step in to perform front desk duties as needed, demonstrating a hands-on approach to leadership
Qualifications
- At least 2 to 3 years of experience in this position in the hotel industry
- Excellent communication and customer relations skills.
- Leadership and ability to motivate a team.
- Proficiency in hotel management software and standard office applications
- Flexibility to work various shifts, including weekends and holidays
- In-depth knowledge of hotel operations, services, and facilities
- Ability to work effectively in a multicultural environment
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
