Job Summary:
The Front Office Manager is responsible for overseeing the daily operations of the front desk and guest services areas. This role ensures outstanding guest service, manages front office staff, coordinates check-in and check-out procedures, and maintains a smooth, efficient operation in alignment with company standards and hospitality best practices.
Key Responsibilities:
*Manage all aspects of the Front Office operations including Reception, Guest Relations, Bell Desk, and Night Audit.
*Lead and inspire the front office team to deliver exceptional, personalized guest service that reflects the Ciel brand.
*Ensure smooth and efficient check-in/check-out procedures with a focus on luxury service and attention to detail.
*Maintain a strong presence in the lobby, engaging with guests and resolving concerns proactively and professionally.
*Collaborate with other departments (Housekeeping, Engineering, F&B) to ensure seamless guest experiences.
*Oversee daily shift briefings, staff scheduling, and performance management. Monitor guest feedback, online reviews, and service scores, implementing improvement plans where necessary.
*Train, mentor, and develop team members to maintain a high level of professionalism and service consistency.
*Ensure full compliance with all hotel policies, SOPs, safety, and local regulations.
Desired Skill & Expertise:
* Minimum 2 years of experience in front office leadership.* Pre-opening experience is a strong advantage.
* Proficient in IDS.
* Excellent leadership, communication, and guest engagement skills.Ability to multitask and manage high-pressure situations with grace and professionalism.
* Passion for hospitality and a genuine commitment to exceeding guest expectations.
Job Type: Full-time
Experience:
- Front Office Manager : 2 years (Preferred)
Location:
- Dubai (Preferred)
