Assist in managing and supervising front desk operations.
Ensure efficient and smooth check-in/check-out procedures.
Handle guest inquiries, requests, and complaints professionally.
Supervise and train front desk staff.
Maintain accurate records of bookings and financial transactions.
Coordinate with housekeeping, maintenance, and other departments.
Ensure compliance with hotel policies and procedures.
Assist in scheduling staff shifts and managing attendance.
Support in implementing and maintaining front office systems and procedures.
Monitor and manage inventory of front office supplies. المساعدة في إدارة والإشراف على عمليات مكتب الاستقبال.
ضمان إجراءات تسجيل الدخول والخروج السلسة والفعالة.
التعامل مع استفسارات وطلبات وشكاوى النزلاء بشكل احترافي.
الإشراف على موظفي مكتب الاستقبال وتدريبهم.
الحفاظ على سجلات دقيقة للحجوزات والمعاملات المالية.
التنسيق مع قسم التدبير المنزلي والصيانة والأقسام الأخرى.
ضمان الامتثال لسياسات وإجراءات الفندق.
المساعدة في جدولة مناوبات الموظفين وإدارة الحضور.
دعم في تنفيذ وصيانة أنظمة وإجراءات المكتب الأمامي.
مراقبة وإدارة مخزون مستلزمات المكتب الأمامي.
Bachelor’s degree in Hospitality Management or related field.
Minimum of 3 years of experience in front office operations.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Proficiency in hotel management software.
Ability to handle stressful situations and resolve conflicts.
Strong organizational and multitasking abilities.
Excellent attention to detail and customer service skills.
Ability to work flexible hours, including weekends and holidays.
Knowledge of hotel industry standards and best practices. درجة البكالوريوس في إدارة الضيافة أو مجال ذي صلة.
خبرة لا تقل عن 3 سنوات في عمليات المكتب الأمامي.
مهارات قيادية وإدارة فريق قوية.
مهارات اتصال وتواصل ممتازة.
إتقان برامج إدارة الفنادق.
القدرة على التعامل مع المواقف العصيبة وحل النزاعات.
مهارات تنظيمية وقدرة على تعدد المهام.
اهتمام ممتاز بالتفاصيل ومهارات خدمة العملاء.
القدرة على العمل لساعات مرنة، بما في ذلك عطلات نهاية الأسبوع والعطلات.
معرفة بمعايير وأفضل ممارسات صناعة الفنادق.
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
Citymax Hotels ( www.citymaxhotels.com ) is a ‘homegrown’ Regional Brand, envisioned and developed by Landmark Group to service the growing need for quality, value-for-money accommodation. The Brand personality is best described a ‘vibrant simplicity’ and teams strive to make every day experiences special.
First established in 2010, Citymax Hotels currently own and operate 6 hotels (1,986 keys) in the UAE at Al Barsha (2 hotels), Bur Dubai, Sharjah, Business Bay and Ras al Khaimah. In addition, Citymax Hotels operates a hotel under a management contract in Aswan, Egypt (79 keys), with further managed properties under development in Egypt and Kingdom of Saudi Arabia.
Each Citymax Hotel performs well within its Competition Set as measured via RevPAR Indices. Citymax Hotels has positioned itself well in the market with a good mix of Retail, Corporate and Leisure business.
In addition to the rooms business, Citymax Hotels has a significant Food & Beverage operation within the hotels, with up to almost 50% of revenues coming from the various outlets. Some of the F&B brands are very well known in their own right including Huddle Sports Bar & Grill, Claypot, Sizzling Wok.
First established in 2010, Citymax Hotels currently own and operate 6 hotels (1,986 keys) in the UAE at Al Barsha (2 hotels), Bur Dubai, Sharjah, Business Bay and Ras al Khaimah. In addition, Citymax Hotels operates a hotel under a management contract in Aswan, Egypt (79 keys), with further managed properties under development in Egypt and Kingdom of Saudi Arabia.
Each Citymax Hotel performs well within its Competition Set as measured via RevPAR Indices. Citymax Hotels has positioned itself well in the market with a good mix of Retail, Corporate and Leisure business.
In addition to the rooms business, Citymax Hotels has a significant Food & Beverage operation within the hotels, with up to almost 50% of revenues coming from the various outlets. Some of the F&B brands are very well known in their own right including Huddle Sports Bar & Grill, Claypot, Sizzling Wok.
الإبلاغ عن وظيفة
