Emirates Palace Mandarin Oriental, Abu Dhabi is looking for an Assistant Learning & Development Manager to join our People & Culture team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Emirates Palace is the definition of an unrivaled Arabian fantasy. From a 1.3 km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is located in the heart of Abu Dhabi and perfect for a once-in-a lifetime holiday or for events and meetings that make a statement, with some of the city’s largest hotel conference centres. Emirates Palace offers award-winning 5-star luxury hospitality and authentic local experiences with 394 luxurious rooms and suites along with award-winning culinary cuisines.
About the job
Based at the Emirates Palace Mandarin Oriental, Abu Dhabi / within the People & Culture Department, the Assistant Learning & Development Manager is responsible for creation, implementation, and facilitation of all colleagues’ trainings and learning programs. The Assistant Learning & Development Manager reports to the Learning & Development Manager / Director of L&D.
As Assistant Learning & Development Manager, you will be responsible for the following duties:
- Communicating and maintaining Emirates Palace Mandarin Oriental Hotel Group’s Learning & Development standards.
- Supporting all efforts to enliven our Company’s Mission, Values and Legendary Quality Experiences throughout the hotel.
- Assisting with the development and implementation of the hotel L&D plan and ensuring the Departmental training plans are in line with L&D Hotel Plan and reflect business priorities.
- Coordinate, execute and follow up on all training activities within the hotel.
- Maintain an ongoing L&D calendar for the hotel and ensure learning resources and opportunities are maximized. Proactively collect training nominations for all training programs in accordance with the related audience. Send joining instructions for L&D programs in a timely manner.
- Maximizing learning by providing a creative, fun and exciting environment in delivering training such as Move-In orientation, product knowledge and other new hire relevant programs.
- Assist in facilitation of continuous customer service training as outlined by LQEs, Forbes, etc. on a needful basis.
- Managing the train tracker with all compliance and mandatory trainings for different levels.
- Performing administrative tasks to ensure proper maintenance of records, reports supplies, filing, training materials and L&D library.
- Managing online learning through the Loop platform.
- Mindful on training expenses to meet the hotel’s needs while remaining within budget guidelines.
- Always maintaining orderliness and cleanliness of the office and the hotel training Room/training venue.
- Contribute and actively participate in the monthly Department Trainers meeting, take minutes, and ensure prompt distribution.
- Provide support and development of departmental trainers as required.
- Coordinate, conduct, or facilitate product knowledge tests and in-house audits to ensure standards are met.
- Assist in initiating all colleague recognition initiatives.
- Taking ownership to perform any additional duties assigned by the Director of L&D and L&D Manager, and continuously support People & Culture initiatives.
- Conduct self in a professional manner to reflect the high standards of Emirates Palace Mandarin Oriental and Mandarin Oriental Hotel Group.
As Assistant Learning & Development Manager, we expect from you:
- Extensive experience in the hospitality industry, previous training experience is a must
- Confident and dynamic public speaker, able to communicate and interact effectively with all levels of an organization
- Outstanding communication skills, both written and verbal
- Ability to train, motivate, evaluate and mentor colleagues to meet desired ends
- Skilled at fostering strong relationships with colleagues while consistently upholding the confidentiality of both colleagues and guests.
- Enthusiastic and positive personality with ability to build trusting relationships with others.
- Creative, effective team player, possessing a high degree of professionalism, energy and determination.
- Proven organizational skills, work well on their own, able to set and meet deadlines with quality results
- Proficient in MS Office Applications, advanced in Excel and PowerPoint
- Ability to multitask
- Great attention to detail
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
