Description
Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World’s Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.
Responsibilities & Duties
- Manage and monitor multiple engagements and/or teams activities and commit to deliver on time and quality in line with expectations.
- Lead initiative to increase effectiveness and efficiency in service delivery, i.e. digital shift, standardization of work papers.
- Assign all inquiries directly from Court or police through dedicated online portals or manual cases to the staff and make sure their completed as per bank policy.
- Prepare and retrieve the required customer information, documents and account detail and draft the response letter to be reviewed and signed by the authorized signatories.
- Review bank response and approve it in the absence of senior manager for police investigation request, and court manual letter.
- Make sure all Court and Police Letters (through mailing) within SLA. Forming proper replies based on information received from the concerned department/branch & and approve any changes in the response to clear the bank from fines & penalties.
- Produce Management Information (MI) reports and metrics on Court, police, Bounced CHQ, and make sure the data is correct before sending it to the higher management
- Make sure safe custody of confidential documents to ensure easy retrieval.
- Take active interest to build skills and develop competencies for self to hold higher responsibilities. To keep oneself update with the Bank’s Operations Procedures.
- Handle inquiries related to confidential CBD staff received from, courts & law enforcements & coordinate with HR in order to reply to the competent authorities.
- Work with Legal and contribute to the review and revision of the existing policies and procedures for the local operations to ensure these reflect changes in relevant laws.
- Assist in finalizing Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaround time which will also help increase external customer satisfaction.
- Train, develop, new staff in policies and procedures of the law enforcement according to government regulations and ensure that Bank’s policies and procedures are adhered to.
- Review team member performance on a quarterly basis and make sure that they are meeting their targeted KPI.
- Assist the Quality Assurance/ Audit team with their review and make sure the work is completed as per CBD standard.
- Prepare daily, weekly and monthly report.
Requirements
Qualifications:
- Degree or any Discipline.
- Arabic Speaker.
- Professional certification in AML and Compliance will be added value
Experience:
- 10+ years of experience of which at least 2 years in the field of Compliance will be added value.
- Good understanding of banking concepts and procedures.
- Good experience of banking operation.
- Ability to read and understand legal documents
Skills:
- Good Communicating of Arabic and English language.
- Planning and organizing skills
- Report writing skills
- Analytical thinking and problem solving
- Taking initiatives
- Concern to the order and attention to details
