Duties and Responsibilities:
· Answering phones from customers professionally and responding to customer inquiries and complaints.
· Researching required information using available resources.
· Handling and resolving customer complaints regarding product sales to customer service problems.
· Providing customers with the organization’s service and product information.
· Processing forms, orders, and applications requested by the customers.
· Identifying, escalating priority issues and reporting to the high-level management.
· Completing call notes and call reports as necessary and updating them in the CRM.
· Obtaining and evaluating all relevant data to handle complaints and inquiries.
· Recording details of comments, inquiries, complaints, and actions taken.
· Managing administration, communicating and coordinating with internal departments.
· Opening work orders
· Other duties as assigned.
Requirements:
· Experience in dealing with the public.
· Excellent communication skills, including verbal with proper grammar.
· Ability to work with others in a close manner.
· Good computer skills.
· Good multi-tasking skills.
Must be fluent in both Arabic and English
Must have experience in an Automobile field
Skills and Specifications:
· Technical expert in related computer applications.
· Able to react effectively and calmly in emergencies.
· Able to maintain customer confidentiality.
Job Type: Full-time
