Call Center Agent

Key Responsibilities:

• Answer customer inquiries via phone or email
• Provide product/service information and resolve complaints
• Maintain accurate records of customer interactions
• Follow communication scripts and meet performance targets
• Escalate complex issues to supervisors

Qualifications:

• High school diploma or equivalent
• Good command of spoken and written English
• Strong communication and problem-solving skills
• Ability to remain calm under pressure
• Experience in a similar role is a plus