Key Responsibilities
Expert Case Management:
- Manage comprehensive Canada and Australia PR application processes
- Handle Express Entry, Provincial Nominee Program (PNP), and Skill Select applications
- Conduct detailed client assessments and eligibility evaluations
- Prepare, review, and submit complete documentation packages
- Monitor application progress and provide timely client updates
Client Excellence & Support:
- Provide expert consultation on Canada and Australia immigration pathways
- Guide clients through complex immigration requirements and timelines
- Address client inquiries with professionalism and expertise
- Maintain strong client relationships ensuring satisfaction and referrals
- Conduct detailed document verification and compliance checks
Quality Assurance:
- Maintain 100% accuracy in application submissions
- Stay updated with latest Canada and Australia immigration policies
- Implement quality control measures to minimize processing delays
- Prepare detailed case documentation and progress reports
Required Qualifications
Essential Experience:
- 8-10 years proven experience in visa and immigration services
- Demonstrated track record of successful case completions
- Experience with immigration case management systems
- Bachelor's degree in relevant field
- Knowledge of other immigration destinations (UK, Ireland & New Zealand – Added Advantage)
- UAE-based candidates strongly preferred
Technical Competencies:
- Proficiency in immigration documentation and form preparation
- Strong knowledge of points-based immigration systems
- Excellent English communication skills (written and verbal)
- Computer proficiency (MS Office, CRM systems, immigration portals)
Professional Excellence:
- Exceptional attention to detail and organizational skills
- Ability to work under pressure and meet strict deadlines
- Strong analytical and problem-solving capabilities
- Client-focused approach with professional demeanour
Job Type: Full-time
Pay: Up to AED6,000.00 per month
Application Question(s):
- How many years of experience do you have specifically in visa and immigration services?
- Which immigration programs do you have hands-on experience with for CANADA?
- Which immigration programs do you have hands-on experience with for AUSTRALIA?
- What is your success rate for Canada and Australia PR applications, and what strategies do you use to ensure high success rates?
- What recent changes in Canada or Australia immigration policies are you aware of, and how have they impacted your case management approach?
- What makes you the ideal candidate for this Case Manager position, and how will you contribute to our team's success?
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