Chat Agent

Overview

Job Description

• Conduct customer/store interactions via omnichannel platforms (Voice - email - chat) to resolve queries and technical issues related to the use of the app and platform for credit assessment and after-sales service, providing clear and prompt responses in real time.
• Record, in detail and up-to-date, the problems and solutions provided to stores, to maintain a clear history that facilitates follow-up and continuous service improvement.
• Identify and propose improvements to internal processes and sales and after-sales support. Implement changes to increase efficiency and quality of service.
• Maintain clear and consistent communication with stores to ensure they are informed of updates and changes to procedures.
• Store satisfaction: Conduct surveys and collect feedback from stores on the service received.

Job Requirements

• University studies in related areas such as Business Administration, Communications, or similar.
• Basic knowledge of Microsoft Office tools and Google Suite.
• Previous experience in customer service or support, preferably in the sales or financial sector, of at least 1 year.
• Effective communication skills, ability to work in a team, and handle difficult situations under pressure.

About Company:

Bagerz, a dynamic and forward-thinking organization, is committed to delivering excellence across all industries. We are currently on the lookout for passionate professionals who are eager to grow, innovate, and contribute to meaningful projects in a collaborative and fast-paced environment.