The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding about TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the client’s growth strategy, including upsells, renewals and campaign reactivations.
Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.
Responsibilities:
-Manage and grow post-sale client relationships with advertisers of all sizes.
- Cross-functional coordinate with internal teams such as ad ops, product and R&D teams to ensure a smooth and successful campaign execution.
-Work with internal teams to guide inventory allocation-Monitor and analyze ad campaigns, and proactively take initiative to improve results.
-Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign.
-Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights, and at the same time, use those insights to improve our advertising offerings.
-Share marketplace feedback and guide our advertising strategy-Support and work with the sales team on pre-sale research and pitch.
-Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
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