اقتراحات البحث:

accountant
fresher
driver
receptionist
walk interview
sales
accounts assistant
walk in interview
finance
customer service
merchandiser
part time
hr assistant
أبو ظبي
Dubai
Abu Dhabi
دبي
الشارقة
Sharjah
أم القيوين
Ras Al Khaimah
Fujairah City
Umm Al Quwain
دبي
Ajman
تقديم

Contact Center Agent (for UAE National only)

ajman university
الإمارات العربية المتحدة
دوام كامل
منذ 3 أسابيع

Job Title: Contact Center Agent (for UAE National only)
Office/ College: Office of Strategic Communications, Marketing, Student Recruitment

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so qualified.

SUMMARY OF FUNCTIONS:

The Contact Center Agent at Ajman University plays a vital role in providing exceptional customer service and support to prospective students, current students, alumni, and other stakeholders. This position involves handling incoming inquiries, resolving issues, and providing accurate and timely information through various communication channels to ensure a positive experience for all constituents.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Respond promptly and professionally to incoming calls, emails, chat messages, and other communication channels from students, parents, faculty, staff, and other stakeholders.
  • Provide accurate and comprehensive information regarding university programs, admission requirements, academic policies, events, and other relevant topics.
  • Address and resolve inquiries, concerns, and complaints in a courteous and efficient manner, escalating complex issues to the appropriate department or supervisor when necessary.
  • Maintain a high level of customer satisfaction by ensuring prompt and accurate responses, actively listening to customer needs, and providing empathetic support.
  • Collaborate with other university departments to gather and relay accurate and up-to-date information to ensure consistent messaging and resolution of inquiries.
  • Meet or exceed established performance metrics, including call handling time, response time, first-call resolution, student satisfaction, and quality assurance targets.

QUALIFICATION AND EXPERIENCE:

  • Bachelor's degree in communication studies, business administration, sociology, or a relevant field.
  • 1-3 years of experience in customer service.

KNOWLEDGE AND SKILLS:

  • Excellent verbal and written communication skills in English and Arabic.
  • Strong active listening and problem-solving abilities.
  • Ability to work in a fast-paced and dynamic environment.
  • Strong customer service and interpersonal skills.
  • Attention to detail and accuracy in information provided.
  • Ability to adapt to changing priorities and handle multiple tasks effectively.

WORKING CONDITIONS:

  • Work is normally performed in a typical interior/office work environment.
  • Requires handling telephone calls for long periods.
  • No or very limited physical effort required.
  • No or very limited exposure to physical risk.
حفظ تقديم
الإبلاغ عن وظيفة
توصيات وظائف أخرى:

Contact Center Agent (for UAE National only)

Ajman University
الإمارات العربية المتحدة
  • Respond promptly and professionally to incoming calls,...
  • Address and resolve inquiries, concerns, and complaints in a...
منذ 3 أسابيع

Manager Hyperscale Data Center Implementation ( UAE National )

du
الإمارات العربية المتحدة
We are a leading telecom and digital services provider, committed to enriching lives with a comprehensive portfolio of mobile,...
منذ 3 أسابيع

Patient Coordinator - UAE National

HOME CARE CENTER
Al Ain, أبو ظبي
· Perform administrative duties such as coordinating care teams for patients, and acting as a liaison between patients, patient...
منذ 3 أسابيع

Specialist Marketing Communications - Customer & Channels (UAE National)

du
الإمارات العربية المتحدة
  • Support Digital Services and Customer Experience with their...
  • Monitor customer feedback and sentiment through various...
منذ يوم

Relationship Manager, Liabilities ( UAE National)

CBD
دبي
Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers and...
منذ يوم