We are seeking a proactive and customer-focused Client Relationship Specialist to strengthen our client relationships and enhance customer satisfaction. The ideal candidate will be responsible for managing client interactions, addressing concerns, and ensuring a smooth client experience while identifying opportunities to improve service delivery.
Requirements
- Act as a primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Build and maintain strong relationships with new and existing clients to enhance retention and satisfaction.
- Provide clients with accurate information about company products, services, and policies.
- Assist in onboarding new clients and ensuring a seamless transition into company services.
- Gather and analyze client feedback to identify areas for improvement and propose solutions.
- Collaborate with internal teams, including sales, operations, and customer service, to meet client needs.
- Maintain up-to-date client records in CRM systems and ensure all interactions are documented.
- Assist in preparing reports on client engagement, service quality, and business opportunities.
- Support the development and implementation of client-focused initiatives and programs.
- Stay updated on industry trends and best practices to enhance the client experience.
Benefits
- Employment Visa
- Medical insurance
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