Role : Customer Support Specialist
Location : RB- Muhaisanh branch
Role Purpose:
To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.
Key Accountabilities of the role
Maintaining a high level of service attitude towards customers.
- Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.,
- Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
- General administrative work which may include preparation of memos, customer letters, filing etc.,
- Delivery of cheque books and ATM cards to customers
- Handling and delivering captured card issues on account of customers
- Delivery of covered cards to customers
- Delivery of returned cheques to customers
Perform any other responsibilities entrusted by Branch management from time to time
Specialist Skills / Technical Knowledge Required for this role:
- knowledge of ADIB’s Retail & institutional Banking products & services
- knowledge of ADIB’s Operational Policies & Procedures
- Knowledge of UAE banking practices , regulations & risks
- Thorough Knowledge of all the Regulations issued by Central Bank of UAE
- Fair knowledge of service standards
- Knowledge of Cross Sales
- Computer skills
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