DFT Support Officer – UAE National
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further
HSBC International Wealth and Premier Banking (IWPB)
We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world..
We are currently seeking an ambitious individual to join our IWPB team, working together with colleagues to define, manage and achieve divisional business targets.
In this role, you will:
- Responsibilities include guiding customers through the digital account setup, assisting with document submissions, and addressing any technical challenges that may arise during the onboarding process.
- The role involves proactive engagement to enhance the overall customer experience, ensuring that clients feel confident and supported as they transition to digital banking services.
- This position requires a customer-centric mindset, strong communication skills, and a deep understanding of digital banking processes to ensure a smooth and efficient onboarding experience for international and local clients.
Knowledge / Experience
- Graduation degree is a must – to secure a UAE Visa and Work Permit
- Prior experience in customer due diligence, document processing and bank processing related roles is preferrable
- Experience of successfully handling customers via email, phone line and face to face meetings
- Excellent command in spoken in written English
- Customer centric and ready to go an extra mile to provide best in class service to clients
You’ll achieve more at HSBC.
www.hsbc.com/careers
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We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.
