Key Responsibilities:
Scheduling and Dispatching:
Overseeing the scheduling and dispatching of personnel, vehicles, or shipments to ensure timely and efficient delivery.
Team Leadership:
Supervising and leading a team of dispatch coordinators, fostering teamwork and accountability.
Workflow Management:
Monitoring workflows, identifying potential bottlenecks, and implementing solutions to improve efficiency and reduce costs.
Problem Solving:
Addressing and resolving operational issues that arise during dispatch operations.
Data Analysis:
Analyzing dispatch data to identify trends, forecast demand, and improve service levels.
Communication:
Communicating with drivers, customers, and other stakeholders to ensure smooth operations and address any concerns.
Training and Development:
Providing training and development opportunities for dispatchers, ensuring they have the necessary skills and knowledge.
Safety Compliance:
Ensuring compliance with all relevant safety regulations and procedures.
Performance Monitoring:
Tracking key performance indicators (KPIs) and implementing measures to improve dispatch performance.
Documentation and Record Keeping:
Maintaining accurate records of all dispatch activities and communications.
Required Skills:
Communication: Excellent written and verbal communication skills.
Interpersonal Skills: Ability to effectively interact with team members, drivers, and customers.
Problem-Solving: Ability to quickly identify and resolve operational issues.
Time Management: Ability to prioritize tasks and manage time effectively.
Organizational Skills: Ability to organize and manage a busy workflow.
Leadership: Ability to lead and motivate a team.
Technical Skills: Proficiency in using dispatch software and communication equipment.
Customer Service: Ability to provide excellent customer service.
Data Analysis: Ability to analyze data to identify trends and improve performance.
Stress Management: Ability to remain calm and composed under pressure.
Education and Experience:
A high school diploma or equivalent is usually required, with some positions preferring a college degree in a related field.
Prior experience in dispatch, logistics, or a related field is often preferred.
Supervisory experience is usually required for supervisory roles.
Relevant certifications may be required depending on the specific industry
Years of Experience : 3-5yrs
With UAE drivers license is a plus
Job Type: Full-time
Pay: Up to AED4,000.00 per month
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Can join immediately ?
- How may years experience do you have as supervisor dispatcher ?
