Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
The Staff Accommodation Supervisor is responsible for overseeing and managing the accommodations provided to hotel team members. They ensure that housing facilities are well maintained, safe, comfortable, and meet the needs of the team members. This role involves coordinating housing assignments, addressing residents' concerns, and maintaining a positive living environment.
Responsibilities
Accommodation Supervisor
- Oversee the day-to-day operations of housing facilities, including check-ins, check-outs, maintenance requests, and cleanliness.
- Coordinate housing assignments, ensuring fair distribution and efficient utilization of available spaces.
- Maintain accurate records of housing occupancy and related documentation.
Maintenance and Repairs
- Collaborate with maintenance teams to ensure that accommodations are in good condition and meet all safety and hygiene standards.
- Arrange timely repairs and maintenance services as needed, addressing issues like plumbing, electrical, HVAC, and general upkeep.
Resident Relations
- Act as the primary point of contact for housing residents, addressing their concerns, queries, and requests promptly and professionally.
- Foster a positive and supportive living environment, promoting a sense of community and cooperation among residents.
- Implement initiatives to improve resident satisfaction and overall living conditions.
Health, Safety and Compliance
- Ensure that all housing facilities comply with health and safety regulations and guidelines.
- Conduct regular inspections to identify potential hazards and address them promptly.
- Provide guidelines to residents on safety protocols and emergency procedures.
- Apply safety protocols and ensure that employees follow proper safety procedures and practices.
- Stay updated with industry regulations and best practices related to housing operations and hygiene.
Communication and Documentation
- Maintain clear communication channels with both residents and People & Culture Leader, reporting any significant issues or trends.
- Keep accurate records of resident complaints, maintenance requests, and resolution actions.
Communication
- Maintain open communication channels with team members, addressing concerns to People & Culture department and providing feedback.
Qualifications
- 02 Years experience in a similar role
Additional Information
Remote Location