اقتراحات البحث:

accountant
fresher
driver
sales
walk interview
hr
data entry
school
receptionist
customer service
nurse
sales associate
part time
أبو ظبي
دبي
Dubai
Sharjah
الشارقة
Abu Dhabi
Umm Al Quwain
رأس الخيمة
دبي
Al Ain
Fujairah City
إمارة عجمان

F&B Reservations Agent

Mandarin Oriental Hotel Group
Dubai, دبي
دوام كامل
منذ يوم

Mandarin Oriental Downtown, Dubai is looking for an F&B Reservations Agent to join our Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About the job

Based at the Mandarin Oriental Downtown, Dubai within the Reservations department in Dubai, the F&B Reservations Agent is responsible for all customer reservations and queries received via telephone or emails for restaurant outlets. The role is the key point of contact for managing dining reservations across the Hotel’s restaurant and bar outlets while making sure each booking is entered into the system following Mandarin Oriental data and quality standards. F&B Reservations Agent reports to the F&B Reservations Supervisor.

As an F&B Reservations Agent, you will be responsible for the following duties:

  • Manage all food and beverage reservations, ensuring accuracy and accommodating guest requests or changes as needed.
  • Provide personalised service through phone and email by responding to guest inquiries and enhancing their dining experience.
  • Support revenue goals by maximising booking conversions and promoting special events, menus, and offers.
  • Ensure timely processing of group and event bookings and smooth handover to the relevant team.
  • Maintain accurate customer database records while adhering to IT security and compliance policies.
  • Stay updated through training, remain flexible with shift patterns, and carry out additional duties as assigned by management.

As an F&B Reservations Agent, we expect from you:

  • 1–2 years of experience in high-end customer service, with direct interaction via phone or in person.
  • Excellent communication and interpersonal skills, with a courteous and professional approach toward guests and colleagues.
  • Proficient in reservation/table management systems and Microsoft Office applications.
  • Fluent in spoken and written English; additional languages such as Arabic, Russian, Mandarin, German, French, or Spanish are a plus.
  • Basic knowledge of food and beverage operations and awareness of dining trends is beneficial.
  • Highly organised, detail-oriented, and able to multitask effectively in a fast-paced environment.

Our commitment to you

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.
  • Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.

We’re Fans. Are you?

حفظ تقديم
الإبلاغ عن وظيفة
توصيات وظائف أخرى:

Reservations Agent (Russian Speaker) - Conrad Abu Dhabi Etihad Towers

Hilton
Abu Dhabi, أبو ظبي
  • Respond to all customers in a highly professional manner,...
  • Provide prompt and efficient service while maintaining the...
منذ أسبوع

Reservations Agent

Minor International
Dubai, دبي
From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for...
منذ أسبوع

Assistant Reservations Manager

Accor
Dubai, دبي
  • Supports recruitment efforts, facilitates monthly and...
  • Maintains strong relations with departments such as Front...
منذ 3 أيام

Reservations Manager

Hilton
Dubai, دبي
  • Work with the Sales and Events Teams to maximise corporate...
  • Manage third party sites and agents to establish rates,...
منذ أسبوعين

Reservations Agent at Holiday Inn Abu Dhabi

IHG
الإمارات العربية المتحدة
  • Ensure that all correspondence and reservations are recorded...
  • Ensure that all reservations are made in line with current...
منذ أسبوعين

Reservations Agent (Arabic Speaker)

Accor
Dubai, دبي
  • Handle Group and Individual Reservations inquiries via...
  • Aims to upsell rooms and other services to maximize the...
منذ 3 أسابيع