About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.
About Jumeirah Saadiyat Island:
Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness center and spa, with innovative treatments and therapies.
About the Job:
An opportunity has arisen for a Senior Executive to join the Reservations department in Jumeirah Saadiyat Island. The main duties and responsibilities of this role are:
- Support team in completing reservations through all channels and segments
- Responsible with Reservations Manager for ensuring all daily, weekly, monthly tasks and reports are completed and documented related to Reservations, Audit, Revenue, compliance, finance, Visa’s and Groups (Reservations Task List) including spot checks and sign off
- Monitor and follow up on guest complaints (take ownership) and ensure a relevant solution is provided by coordinating with other departments
- Optimise resources working with Reservations Manager relating to work schedules, time keeping, adherence to breaks and leave management
- Monitor performance daily to ensure colleagues complete tasks assigned and reassign where required
- Make sure that the department is always updated with any required information about our properties in terms of services offered, new rates applied, selling strategy etc
- Motivate and manage the team to achieve best in class and sustainable service levels in keeping with the defined standards identifying opportunities for improvement
- Assist Revenue Team in rate loading and managing availability of room inventory to maximise revenue opportunity
- Training of new colleagues in the department and ensuring all business training requirements are completed
- Support colleagues related to personal development targets and action plans
- Monitor, assess and act as a coach to help deliver outstanding results
- Assist Reservation Manager in monitoring and evaluate min 4 calls and e-mails per colleague per month to ensure colleagues are performing to required standards
- Assist Reservations Manager in conducting Performance Reviews, daily briefs and monthly 1-1 coaching/meeting
- Stand in for Reservations Manager during absence
- Complete daily revenue reporting related to rate variance, revenue loss and fraud risk
- To perform other duties that management may request from time to time
About you:
The ideal candidate for this position will have the following experience and qualifications:
- Degree in Hotel management from an accredited and renowned University
- Excellent knowledge of PMS Systems. [Advanced]
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
