Female Call Center Representative for Aesthetics clinic

Modern Aestheticss is a leading aesthetics clinic dedicated to providing the highest level of care, comfort, and satisfaction to our clients. Our services range from cosmetic treatments to non-surgical beauty enhancements, and we strive to help our clients look and feel their best. We are looking for a dynamic and enthusiastic Call Center Agent to join our team and help deliver excellent customer service in a professional and friendly manner.

Job Responsibilities:

• Answer incoming calls, emails, and inquiries in a timely and professional manner.
• Provide information about services offered at the clinic, pricing, and special promotions.
• Schedule appointments for consultations, treatments, and follow-ups.
• Maintain accurate records of client interactions and appointments.
• Address client concerns, complaints, and requests efficiently and empathetically.
• Collaborate with clinic staff to ensure smooth communication and workflow.
• Handle payment inquiries and assist with the payment process when needed.
• Follow up with clients regarding appointments, treatments, and feedback.
• Stay updated on the clinic’s services, treatments, and policies to provide accurate information.

Qualifications:

• High school diploma or equivalent; college degree is a plus.
• Previous experience in a call center or customer service role (preferably in the aesthetics industry).
• Strong verbal and written communication skills.
• Exceptional customer service skills with a friendly, patient, and professional demeanor.
• Ability to handle difficult or irate customers with empathy and tact.
• Basic computer skills (experience with CRM or booking software is a plus).
• Ability to multitask and work in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Fluent in [English]

Preferred Skills:

• Previous experience in the aesthetics or healthcare industry.
• Knowledge of cosmetic treatments and services.

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month

Experience:

• Aesthetics: 1 year (Preferred)
• Call center: 1 year (Preferred)