Job Description:
We are seeking a Customer Service Representative to join our team at a leading medical center. The ideal candidate should have excellent communication skills and prior experience working in a healthcare or medical setting. This role will focus on providing exceptional customer service, managing patient inquiries, and supporting the overall operational needs of the medical center.
Key Responsibilities:
Respond to customer inquiries and resolve any issues or concerns promptly and professionally.
Coordinate with medical staff to ensure seamless communication and appointment scheduling.
Maintain patient records and ensure all information is updated accurately in the system.
Assist in the day-to-day operations of the call center, ensuring a high level of service delivery.
Handle patient feedback and escalate issues when necessary.
Requirements:
Prior experience working in a call center, customer service, or in a medical center environment.
Strong communication and interpersonal skills.
Ability to manage multiple tasks and prioritize effectively in a fast-paced medical setting.
Knowledge of healthcare operations and medical terminology is a plus.
Proficiency in computer systems and relevant software for managing patient data.
High attention to detail and problem-solving abilities.
Fluency in Arabic & English; additional languages are an advantage.
Preferred Qualifications:
Experience working in a medical center or healthcare environment in the UAE.
Ability to handle sensitive information with confidentiality.
How to Apply: Please submit your CV and cover letter to [email address] with the subject line "Call Center & Customer Service Representative Application."
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This job post outlines the necessary qualifications and responsibilities clearly, emphasizing the medical center experience required.
Job Type: Full-time
Pay: AED2,500.00 - AED6,000.00 per month
Experience:
- working in Medical field as customer service: 2 years (Required)
Language:
- Arabic & English (Required)
Application Deadline: 20/06/2025