Key Responsibilities
- Demonstrate sincere customer focus and true appreciation for the guest experience.
- Oversee all salon procedures, in conjunction with company vision, mission and values.
- Develop Salon goals, and implement policies and procedures.
- Responsible for leading the efficient and effective Salon operations with the directions of the operations manager.
- Maintain adequate professional service and retail program.
- Prepare Municipality requirements and reporting matters.
- Supervise and ensure that employees receive ongoing training and hold meetings to keep employees updated on Salon procedures and policies.
- Educate employees about Salon rules and regulations/ Disciplinary actions and ensure compliance with the supervision of the operations manager.
- Follow the visual merchandising guidelines to ensure consistency in shop displays.
- Encourage and internally promote the monthly newsletters to create Salon retail and service awareness and visibility, to generate sales and increase memberships.
- Assist in leading sales promotions to a larger client base.
- Undertake duties so as to comply with the requirement of internal and external quality control.
- Comply with SOP’s and Occupational health and Safety requirements.
- Attend meetings at the request of line manager to ensure efficient communication across the operations.
- Enlighten employees of job responsibilities, performance expectations, client service standards, and company’s policies and guidelines.
- Demonstrate record of achievement against objectives and targets.
- Oversee the inventory cycle of supplies.
- Develop customer relationships and measure customer satisfaction by interacting with clients to get feedback.
- Handle customer complaints and implement customer service tools.
- Encourage and motivate team members towards accomplishing their commercial targets.
- Ensure equipment and physical facility in peak condition including cleanliness and repair.
- Manage and Team up with all the departments accordingly to create a smooth and synchronized workflow across the company.
Job Type: Full-time
Pay: AED8,000.00 - AED10,000.00 per month
License/Certification:
- UAE Driver's License (Preferred)
Location:
- Abu Dhabi (Required)
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