Franchise Hotel - Account Receivable Supervisor

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

About Us

Join voco™ hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco™ hotels

Your day to day

Accounts Receivable Operations:

• Oversee the processing of all billing, including direct bill accounts, travel agent commissions, group and event invoices, and other accounts receivable.

• Review daily revenue postings, ensuring accuracy between the PMS (Property Management System) and financial systems.

• Monitor and reconcile customer accounts on a regular basis.

• Investigate and resolve billing disputes in a timely and professional manner.

• Review and validate billing data before invoices are issued.

Collections and Credit Management:

• Monitor aging reports and proactively follow up on outstanding balances.

• Implement and enforce hotel credit policies and procedures.

• Approve credit applications within authorized limits; recommend approval or denial for higher-risk accounts to the Finance Manager.

• Maintain communication with customers regarding account status and payment terms.

• Coordinate with Sales, Front Office, and Events departments to ensure proper documentation and billing for all accounts.

Reporting and Compliance:

• Prepare regular AR reports for management, including aging analysis, bad debt provisions, and collections performance.

• Ensure compliance with internal controls, audit standards, and local financial regulations.

• Assist with month-end closing activities, including account reconciliations and revenue audits.

• Support internal and external audits by providing necessary documentation and reports.

Team Leadership and Support:

• Supervise and mentor accounts receivable team members, ensuring productivity, accuracy, and adherence to deadlines.

• Train new staff in billing procedures, financial systems, and customer service best practices.

• Conduct regular performance reviews and recommend development plans.

• Maintain strong communication with the Finance team and other departments to ensure alignment and smooth workflow.

What we need from you

Education & Certifications:

• Bachelor’s degree in Accounting, Finance, or related field.

• Certification in credit control, finance, or accounting (e.g., ACCA, CPA) is an advantage.

Experience:

• Minimum 3–5 years of experience in accounts receivable, preferably in the hospitality industry.

• At least 1–2 years in a supervisory or leadership role.

• Familiarity with hotel systems such as Opera, Sun Systems, or equivalent financial software.

Skills & Competencies:

• Strong knowledge of billing, credit policies, and collection procedures.

• Excellent analytical and reconciliation skills.

• Proficient in Microsoft Excel and financial reporting tools.

• High attention to detail and organizational skills.

• Strong written and verbal communication skills.

• Ability to manage multiple priorities and meet tight deadlines.

• Customer service-oriented with a proactive approach to problem-solving.

Working Conditions:

• Office environment with standard working hours.

• Occasional extended hours during month-end or audit periods.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.