Franchise Hotel - Waiter / Waitress - Russian / Arabic Speaker

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

About Us

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing.
Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.

Your day to day

Truly memorable restaurant and bar experiences don’t just come from delicious dishes, fine dining and exquisite ambiance. Which is why we’re searching for a new Bar / Restaurant Waiter / Waitress confident in delivering unforgettable experiences through a warm welcome, inspired recommendations and seamless service from starter to dessert and beyond.

Every day is different, but you’ll mostly be:

• Taking food and beverage orders from guests and delivering food to guest promptly after preparation.
• Provide immediate attention to all guest upon seating.
• Prepare tables by setting up linens, silverware and glasses
• Up-sell additional products when appropriate.
• Provide every guest in the restaurant with full attention, reception and best possible care.
• Be thoroughly familiar with the sales-program and constantly informed on all promotions, novelties and changes in the sales-program.
• Maintain a good communication between bar staff and to build a disciplined, well harmonizing team, especially in view of:
  • Strict following of the beverage preparation and presentation standard, service standards, closing and opening check lists and follow billing and cashiering procedures, cleaning checklists.
• Perform special duties and projects as assigned by the restaurant manager.
• Be familiar with local food hygiene and HACCP guidelines as per Dubai Municipality

What we need from you

• The strength to lift, push and pull big objects up to 50lbs (23 kg) which can also involve bending and kneeling
• A good grasp of reading, writing and basic math
• The flexibility to work night, weekend, and holiday shifts
• Compliance with local laws on food handling and serving alcohol – you’ll need to be above the minimum age required and fluent in the local language
• Great communication – you’ll be warm, welcoming, and easy to talk to

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

Language Proficiency: Communicate effectively with Russian-speaking guests to provide personalized service and enhance guest satisfaction.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.