As a Front of House, your responsibilities will include, but are not limited to:
· Welcome customers into Brau and manage their journey as per Brau customer journey.
· Check customers in and out and collect customer payments.
· To perform daily reconciliation of financials.
· Host customers and constantly find ways to surprise and delight them.
· To daily read the appointment schedule and customer profiles and add notes as required.
· To take full responsibility for managing and optimizing the schedule for the studio.
· Managing customer profiles, ensuring they are comprehensive and constantly populating their profiles with customer notes and data.
· Handling customer complaints with empathy and courtesy and rectify accordingly.
· Detail to guests what to expect during their experience and provide them with reading material (menu, styles, images).
· To follow up with guests who are running late for appointments.
· Provide & assist guests to fully complete Consultation forms.
· Describe & give information relating to our services & products using the correct verbiage as per Brau. standards.
· Recommend and educate clients on retail products to best suit their needs.
· To be fully aware of and to where possible take action or expedite all guest comments or concerns.
· Communicate to management any occurrences involving staff or guests that require attention.
· Assist in all areas of operation as requested by management.
· Handle highly confidential, sensitive, and/or critical information, files, records, and reports.
· Support artists in managing their schedule requirements.
· Follow up with customers as required.
· In charge of keeping comprehensive records of all documents and supporting any audits by DM, DED, DHA, and MOL showing correct paperwork and taking note of any issues they raise.
· Working on achieving in-house sales targets
· Upselling treatments in house
· Upselling retail and packages in-house
· Perform client consultations
Job Type: Full-time
Application Question(s):
- Do you have Front of house experience in the beauty industry?
- Do you have beauty retail sales experience?