- Greets patients or their families and finds out the nature of their enquiry.
- Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
- Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
- Develops and maintains the feedback/complaint procedure for customers to use and receive redressal .
- Communicates all information to Floor Supervisor on daily basis .
- Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
- Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor .
- Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
- Investigates patient/visitor concerns and implements appropriate courses of action .
- Keeps accurate records of discussions or correspondence with customers .
- Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster .
- Perform other related duties incidental to the work described herein as and when assigned by the higher authorities .
- Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
Carries out other duties when requested by the Head of department.
- Greets patients or their families and finds out the nature of their enquiry.
- Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
- Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
- Develops and maintains the feedback/complaint procedure for customers to use and receive redressal .
- Communicates all information to Floor Supervisor on daily basis .
- Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
- Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor .
- Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
- Investigates patient/visitor concerns and implements appropriate courses of action .
- Keeps accurate records of discussions or correspondence with customers .
- Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster .
- Perform other related duties incidental to the work described herein as and when assigned by the higher authorities .
- Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.
Carries out other duties when requested by the Head of department.
6.1 Qualification : Graduate
6 . 2 Experience : At least 2 years in data entry
6.3 Skill set : Ability to transcribe medical files with 100% quality.
6.4 Excellent command of oral and written English; Arabic desirable but not mandatory.
الإبلاغ عن وظيفة
