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تقديم

Front Office Assistant

NMC Health plc
Abu Dhabi, أبو ظبي
دوام كامل
منذ أسبوع
  • Greets patients or their families and finds out the nature of their enquiry.
  • Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
  • Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
  • Develops and maintains the feedback/complaint procedure for customers to use and receive redressal .
  • Communicates all information to Floor Supervisor on daily basis .
  • Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
  • Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor .
  • Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
  • Investigates patient/visitor concerns and implements appropriate courses of action .
  • Keeps accurate records of discussions or correspondence with customers .
  • Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster .
  • Perform other related duties incidental to the work described herein as and when assigned by the higher authorities .
  • Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.

Carries out other duties when requested by the Head of department.


  • Greets patients or their families and finds out the nature of their enquiry.
  • Provides information to assist patients or refer them to appropriate contact, either in the organization or elsewhere.
  • Advocate Patients’ and their families’ rights and responsibilities, confidentiality, information and education.
  • Develops and maintains the feedback/complaint procedure for customers to use and receive redressal .
  • Communicates all information to Floor Supervisor on daily basis .
  • Expedites flow of visitors/patients and ensure that each person receives outstanding customer service by providing a friendly environment.
  • Provides Information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor .
  • Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
  • Investigates patient/visitor concerns and implements appropriate courses of action .
  • Keeps accurate records of discussions or correspondence with customers .
  • Perform duties of handling Patient /Telephone/Cash/back office work as specified in the duty roaster .
  • Perform other related duties incidental to the work described herein as and when assigned by the higher authorities .
  • Develops thorough understanding of policies and procedures of the hospital and demonstrates respect for them.

Carries out other duties when requested by the Head of department.


6.1 Qualification : Graduate

6 . 2 Experience : At least 2 years in data entry

6.3 Skill set : Ability to transcribe medical files with 100% quality.

6.4 Excellent command of oral and written English; Arabic desirable but not mandatory.

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