We are seeking a highly organized and detail-oriented Front Office Supervisor to join our team at Holiday Inn Express Dubai Internet City. In this pivotal role, you will oversee the daily operations of the front desk, ensuring an exceptional experience for our guests while leading and mentoring the front desk staff.
Responsibilities:
- Supervise and coordinate daily front desk operations, including staff scheduling, training, and performance management
- Ensure outstanding guest service by addressing guest inquiries, resolving issues, and maintaining high service standards
- Implement and maintain effective front desk procedures and policies, optimizing efficiency and guest satisfaction
- Monitor daily transactions and ensure accurate billing procedures while maintaining confidentiality
- Foster a positive and collaborative team environment through regular feedback and coaching
- Conduct regular audits of the front desk area to ensure compliance with company policies and procedures
Required and Preferred Qualifications
Required:
- 3+ years of experience in a hospitality-related role, with at least 1 year in a supervisory capacity
- Strong understanding of front desk operations and guest service principles
- Proficiency in hotel management software and Microsoft Office Suite
- Exceptional communication and interpersonal skills
Preferred:
- Bachelor's degree in Hospitality Management or related field
- Experience in a fast-paced hotel or customer service environment
- Familiarity with revenue management and occupancy forecasting
Technical Skills and Relevant Technologies
- Proficient in hotel management software (e.g., Opera, Sabre) and property management systems
- Ability to quickly learn new technologies and software solutions
- Strong analytical skills to monitor performance metrics and guest feedback
Soft Skills and Cultural Fit
- Strong leadership abilities with a focus on team development and motivation
- Excellent problem-solving skills and the ability to work in a dynamic environment
- Commitment to delivering exceptional guest experiences with a friendly and approachable demeanor
- Ability to handle stressful situations with professionalism and composure
Job Types: Full-time, Permanent
Pay: AED2,000.00 - AED2,500.00 per month
Experience:
- FO Supervisor: 1 year (Required)
Location:
- Dubai (Required)
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