POSITION SUMMARY
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From the very first opening of the St. Regis New York, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. As the original house of luxury, St. Regis continues to redefine modern luxury through great service. The St. Regis Abu Dhabi merges authentic Arabian hospitality with more than a hundred years of bespoke St. Regis tradition.
Crafted for modern connoisseurs who desire exceptional experiences, The St. Regis Abu Dhabi is the social epicenter for royalty, discerning travelers and luminaries in the art of living. The hotel comprises of 283 elegantly appointed guest rooms including 55 suites, most of which boast breathtaking views of the Arabian Gulf and Abu Dhabi city, including the extraordinary Abu Dhabi Suite – the highest suspended suite in the world, connecting the two Nation Towers.
The St. Regis is part of Marriott International, a brand leader, offering the most powerful portfolio in the industry, our more than 30 leading brands and nearly 9,100 properties in 142 countries and territories give people more ways to connect, experience and expand their world. At the heart of The St. Regis, our exceptional staff whom we address as "Hosts," are the ultimate luxury ambassadors, dedicated to providing our guests with an exquisite stay and unforgettable experiences. Pursue your passion and grow your expertise at Abu Dhabi’s best address—The St. Regis Abu Dhabi, the house of luxury who is awarded with the prestigious Forbes Travel Guide 5-Star Rating.
Job Requirement:
Monitor punctuality of team members to their shift and ensure they are well-groomed according to The St. Regis standard.
Ensure the desk is covered at all times, allocating meal breaks sensibly.
Attend and supervise proper handover between shifts.
Monitor attendants in the lobby from Guest Relations and Guest Services.
Communicate and coordinate the proper arrangement with Concierge, Guest Relations, Guest Services and Butlers for the arranged transportation and VIP guests.
Coordinate with Housekeeping the VIP arrivals and special attention guests.
Assist the Guest Service Agents with Check-in and Check-out if needed.
Monitor the reception’s operation and coordinate waiting guests.
Involve in all guests challenges at the check-in and check-out and take necessary action for any service recovery according to hotel procedure to meet the guest’s expectations.
Ensure the arrival and farewell experience meet the The St. Regis standards.
Monitor the presence of doorman, bellman and lobby hostess in the lobby.
Assist the Guest Relations with serving the welcome drink and face towels upon guest arrival.
Coordinate with Rooms Controller day-to-day operation and take a proper handover.
Check emails and communicate with the team new promotions, special events and updated policies.
Follow-up on guest’s requests and record them on Empower GXP.
Ensures all GSA and GRA are following the daily checklist.
Participate in evacuation drill and has a full knowledge on how to follow the evacuation plan and manage the team accordingly.
Attend Security monthly meetings and fire warden meetings.
Follow the contingency plan when PMS is down and control the situation, printout the proper backup and fill the proper checklist.
Following The St. Regis FOE’s and implements them at the work place.
Implement new policy and operation procedure taken by the superiors.
Encourage the team and work as example to reach the department targets on Marriott Bonvoy, GuestVoice and Upselling.
Monitor the lobby lights, temperature and music and make sure all in proper level.
Make sure lobby area and operating area that belongs to Front Office are neat and clean.
QUALIFICATION STANDARDS
Education
Bachelor degree required.
Experience:
Must have at least one year experience in the luxury hospitality industry. More experience preferred.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
