About Jumeirah & the Hotel:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Jumeirah Living Marina Gate is a destination for urban living in Dubai’s upbeat Marina, ideal for those looking for a space that caters to work and play. Sitting boldly in the waterfront, Jumeirah Living Marina Gate redefines the standard of living by offering exclusive range of facilities and amenities, including an infinity pool overlooking Dubai Marina, along a-state-of the-art fitness center and Amara Lounge. A sense of accomplishment and excitement envelops this destination, where long- and short-term guests confidently find a home away from home.
About the Job:
An opportunity has arisen for a Guest Relations Executive to join the Amara Lounge at Jumeirah Living Marina Gate. The main duties and responsibilities of this role are:
- Ensure the hostess desk or door is always manned to provide all guests with a friendly and prompt welcome upon arrival.
- Schedule dining reservations and arrange parties or special services according to Restaurant Reservations SOP, ensuring efficient coordination.
- Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings professionally and in accordance with standards.
- Greet guests warmly, escort them to tables, match their pace, and present menus promptly after seating. Share guest names with relevant service staff immediately.
- Act as an escort for VIP and regular guests/residents, providing personalized attention and maintaining knowledge of their preferences, allergies, and special requests.
- Anticipate and fulfill guest needs accurately, including those with special requirements, delivering service that exceeds expectations while adhering to Heart of Jumeirah standards.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- 2 years of experience in Guest’s service-related work in a 5-star hotel
- Proactive approach to assist guests displaying positive body language
- Strong Organizational Skills
- Display Integrity in dealing with guests and colleagues
- Respect values and cultural difference
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
