Guest Relations Executive
Company description
The Smart Concierge is the UAE's short-term rental operator specializing in high end residential accommodation for holiday makers and corporate travelers.
As part of our expansion, we are looking for Guest Relations Executive to oversee customer experiences in our holiday homes.
Job description
The selected candidate will be the ambassador of the company in front of the guests; the first to greet guests as they arrive and provide them with above-and-beyond service to ensure their experience will be worth remembering.
Responsibilities:
- Direct communications with guests before arrival to coordinate a smooth check-in, welcoming guests during check-in and giving a fond farewell to guest while checkout.
- Ensure that all check-ins and checkouts are handled smoothly through efficient communication with building developers, without unnecessary delay or discomfort to any guest.
- Handling guest complaints and concerns in an efficient and timely manner.
- Coordinating housekeeping schedules and property maintenance works.
- Coordinating the furnishing of new vacant properties according to DTCM quality standards.
- Maintain high guest review score on online travel agencies through exceptional customer service and effective relationship building.
- Maintain a strict inventory of furniture items in the property and oversee the security deposit handling process.
- Should possess detailed information about the apartment, location attractions and city.
- Maintain up-to date information on arrivals, departures and apartment condition.
- Collect Guest feedback during guest departure along with likes and dislikes and maintain all guest profiles.
- Consciously and continuously strive to better his/ her skills and increase his/her knowledge.
Desired Candidate Profile
- Excellent verbal and written communication skill is mandatory for this role.
- Preferable candidates will have hotel front desk, concierge or guest relations experience.
- Bachelor’s degree in hotels, business and hospitality management - an advantage.
Job Types: Full-time, Permanent
Pay: From AED4,000.00 per month
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