QUALIFICATIONS:
- Minimum 2 years as Guest Service Agent in a 4 star hotel
- Good command of the English language written and spoken. Other foreign languages (spoken) an advantage.
- Knowledgeable in IDS
- With pleasing personality
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Ensure that the guest is allocated the accommodation he/she is expecting (according to their preferences) and the Reception is aware of any necessary requirements.
- Maintain an up to date knowledge of the hotel services, supply information and respond to guest queries.
- Maintain awareness of guest profiles through IDS guest profile system and ensure that no duplicate profiles are left without being merged.
- Deals promptly, efficiently and pleasantly with any queries.
- Daily printing, reviewing of related reports such as birthday report, arrival report, and VIP report.
- Controlling the loyalty programs of the hotel and ensure that each guest is credited properly for his/her points and get the related benefits upon booking.
- Show around guests of hotel facilities
- Assisting the Duty Manager in blocking rooms and communicating with Housekeeping for treatments for rooms following the standard procedure.
- Coordinate and handle all group requirements, activities once the group contract has been established.
- Prepares for group arrivals with coordination of the Duty Manager, ensure clean rooms are allocated, keys, registration materials are prepared, welcome drinks/reception arranged and registration area assigned.
- Builds and maintains group files for arriving groups and ensures correct information is received for group profile.
- Meet and escort arriving and departing groups.
- Checks/reconciles departure for the same day
- Sending departure letters for the next day and follow up on the departure time.
- Maintain awareness of sales opportunities, maximizing revenue whenever possible and exceeding our guest expectations.
- Maintain an awareness of competitive rates and occupancy levels.
- Awareness of events and what is happening in town.
- Promotes inter-hotel sales and in-house facilities such as our restaurants and Spa.
- Establish and maintains good public relations and enhance sales for the hotel at every opportunity.
- Passing sales leads to the Sales Department and the Front Office Manager.
- Maintain regular and effective liaison between Front Office and other departments with particular emphasis on Housekeeping.
- Handling show rounds for all guests and coordinate with sales if any group requires show rounds.
- Escorting all arrivals.
- Ensure that all information on guests’ preferences is updated in their profiles.
- To comply with all Hotel policies and procedures.
- Strict Implementation of Hotel Standards at all times.
Job Types: Full-time, Permanent
Job Types: Full-time, Permanent
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