We’re looking for a Head of Operations to take ownership of our end-to-end operational infrastructure and help us scale efficiently across new markets and product lines.
Tasks
- Lead all day-to-day operational functions, including fulfillment, logistics, warehousing, procurement, and order management
- Build and manage SOPs, systems, and workflows that support our growth across multiple regions and product categories
- Oversee last-mile logistics and ensure timely, cost-effective delivery to customers and retail partners
- Collaborate with finance, product, and supply chain teams on inventory planning, order forecasting, and vendor coordination
- Identify and solve for bottlenecks in our operational processes; champion continuous improvement
- Ensure compliance with regulatory, tax, and import/export requirements in the UAE and other target markets
- Partner with the customer experience team to ensure exceptional post-purchase service and issue resolution
- Set and monitor KPIs for operational efficiency, cost control, and service level performance
- Build strong relationships with external partners, including warehouses, logistics providers, and customs agents
- Support new market launches with seamless operational planning and execution
- Lead and grow a high-performing operations team with clear goals, accountability, and a strong culture
- 8+ years of operations or supply chain management experience, preferably in beauty, personal care, or FMCG
- Experience leading operations in a high-growth, digitally native or omnichannel business
- Proven ability to design and scale operational systems that balance efficiency and flexibility
- Deep understanding of logistics, warehousing, inventory management, and fulfillment
- Comfortable using tools like ERP systems, shipping platforms, and dashboards to manage operations
- Highly organized, execution-focused, and proactive in problem-solving
- Strong leadership and communication skills, with the ability to manage internal teams and external vendors
- Experience working in or with GCC markets is preferred
- Fluency in Arabic (spoken and written) is strongly preferred
- Based in (or willing to relocate to) Dubai, with flexibility to travel when needed
- Competitive compensation + performance-based incentives
- A high-impact leadership role in a fast-growing, mission-led beauty brand
- A collaborative, inclusive, and fast-paced team environment
- Opportunity to shape the company’s global operations and supply chain strategy
- A key role in the Dubai HQ team, with room to grow as we scale
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