Key Duties and Responsibilities
- Greeting Guests: The hostess is often the first point of contact for customers. They warmly welcome guests as they enter the restaurant, setting a positive tone for their dining experience.
- Managing Reservations: Hostesses handle the reservation book, taking names for reservations and managing waitlists during busy periods. They ensure that tables are ready for guests upon arrival.
- Seating Guests: After greeting, the hostess escorts guests to their tables, providing menus and ensuring they are comfortable. They must be familiar with the restaurant layout to efficiently direct guests.
- Maintaining Cleanliness: Keeping the entryway and host stand clean and organized is essential. This includes ensuring that the reception area is tidy and welcoming.
- Answering Inquiries: Hostesses respond to phone calls and guest questions regarding menu items, hours of operation, and dietary needs, helping to build trust and rapport with customers.
- Supporting Staff: During busy shifts, hostesses may assist servers by running food, refilling drinks, or helping with other tasks to ensure smooth operations.
- Handling Complaints: If guests have issues or complaints, the hostess listens and responds professionally, working to resolve problems and maintain customer satisfaction.
- Providing Information: In some cases, hostesses may provide information about the menu and introduce guests to their servers, enhancing the overall dining experience.
Job Types: Full-time, Permanent
Application Deadline: 12/08/2025
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