Key Responsibilities
Administrative & Coordination
- Coordinate daily housekeeping operations and prepare task assignments for room attendants and housemen.
- Maintain housekeeping records (room status reports, lost & found, maintenance requests, etc.).
- Update room status in the system (e.g., Opera PMS) and communicate with Front Office on readiness.
- Receive and log all guest requests, complaints, and maintenance issues, ensuring proper follow-up.
- Track linen, amenities, and housekeeping supplies inventory; raise requisitions when necessary.
- Prepare duty rosters and monitor staff attendance.
- Assist in monitoring outsourced cleaning services (if applicable).
Guest Service
- Handle guest calls and special requests courteously and efficiently.
- Ensure quick follow-up and resolution of guest complaints related to housekeeping.
- Coordinate with Front Office to prioritize rooms for early arrivals, VIPs, and special requests.
Communication & Reporting
- Act as liaison between housekeeping team and other departments.
- Communicate effectively with supervisors and room attendants to ensure smooth workflow.
- Prepare daily housekeeping reports and submit to Executive Housekeeper.
- Maintain Lost & Found log and ensure proper handling according to SOP.
Qualifications & Experience
- Minimum 1–2 years of administrative/coordination experience in housekeeping or similar role.
- Previous hotel experience is an advantage.
- Proficiency in English (oral & written); additional languages a plus.
- Excellent communication and interpersonal abilities.
- Computer literacy (MS Office, Opera PMS or similar systems).
- Ability to handle pressure in a fast-paced environment.
- Attention to detail and commitment to service excellence.
Job Type: Full-time
Application Deadline: 02/09/2025
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