A little taste of your day-to-day:
Every day is different, but you’ll mostly be:
- Consistently offer professional, friendly, and engaging service
- Handle all calls for the housekeeping department and ensure all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for guests.
- Process requests and delegate work assignments in a timely manner, and follow up with the guest to ensure their satisfaction
- Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.
- Take a lead role in the coordination of all housekeeping employees and activities, including office opening and closing, daily room assignments, inspection of rooms, evening service assignments, and other special tasks.
- Maintain complete knowledge of all housekeeping services, outlets, hotel areas/features and hours of operation.
- Keep a complete, updated inventory of linen and housekeeping supplies.
- Order supplies as needed in coordination with management
- Generate various operational reports for the coordination of the housekeeping department.
- Assist other housekeeping employees in maintaining clean and organised work and public areas.
- Follow all safety and sanitation policies.
- Perform other duties as requested, such as cleaning unexpected spills and executing special guest requests.
- Meet with Housekeeping supervisor/departing supervisor to review business status and follow-up actions.
- Access all functions of the computer system in accordance with departmental specifications.
- Set up work station with necessary supplies, maintain cleanliness throughout shift.
- Legibly complete requisition for additional supplies/materials and submit to the manager.
- Maintain updated resource materials on all vendors and information to accommodate guest inquiries.
- Review the designated in-house guest list and be familiar with guests’ names and room locations.
- Print designated reports and distribute accordingly.
- Update room status report in accordance with departmental procedures.
- Contact the floor supervisor to resolve floor discrepancies.
- Monitor and track the status of out-of-order rooms; update accordingly.
- Document pertinent information in the departmental log book.
- Maintain security and an accurate record of all guest room keys issued to Housekeeping staff.
- It can be a physical role and although there are the usual meetings, briefings and of course reports to run, you will need to be on your feet some of the day out and about in the hotel, so fitness will be key for you, although reasonable adjustments will be made where we can.
What We need from you:
- Post-Secondary Education, higher education qualification or equivalent in Hotel Administration / Business Administration
- Two years’ prior tenure in a similar role.
- International luxury resort chain background
- A keen eye for detail and strong work ethic.
- Good organizational skills, ability to multitask and prioritize effectively, and manage a dynamic environment.
- Excellent interpersonal and communication skills.
- Written and spoken fluency in English. Fluency in another language will be an advantage.
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
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