Royal Smart Limousine (RSL) is Dubai’s leading luxury transportation provider, delivering premium mobility solutions to VIP clients, corporates, government entities, and international guests. Renowned for our commitment to service excellence, innovation, and operational efficiency, we set the benchmark for luxury ground transport in the UAE.
Position Summary
We are seeking a proactive and experienced HR Operations Executive to join our growing team. This role focuses on driver recruitment, driver management, and investor relations support, while ensuring operational compliance and delivering a superior service experience. The ideal candidate will demonstrate a blend of HR operational expertise, customer service excellence, and a deep understanding of UAE labor and transport regulations.
Key Responsibilities
Driver Recruitment & Onboarding
- Manage the complete driver recruitment cycle: sourcing, interviewing, onboarding, and induction.
- Oversee visa processing, medicals, RTA/ITC permit applications, and other regulatory requirements.
- Ensure accurate and timely record-keeping of driver contracts, permits, and compliance documents.
Driver Management & Support
- Serve as the main point of contact for all driver-related queries, performance management, and support needs.
- Monitor driver attendance, compliance, and adherence to company policies.
- Coordinate training, health insurance registration, and uniform distribution.
Customer Service & Investor Interaction
- Handle inbound calls and correspondence from drivers and investors with professionalism and clarity.
- Provide timely updates on vehicle delivery timelines, investment documentation, and contract status.
- Uphold service excellence in all external and internal communications.
Administrative & HR Operations
- Maintain comprehensive and accurate HR records, reports, and documentation related to drivers and investors.
- Support payroll processes, attendance tracking, and employee file management in coordination with HR and finance teams.
- Collaborate with legal, operations, and finance teams to ensure compliance and smooth workflow.
Candidate Profile
Qualifications & Experience
- Bachelor’s degree in Human Resources, Business Administration, or a related field.
- 2–4 years of experience in HR operations, driver recruitment, or customer service—preferably within transportation, logistics, or related service industries.
- Strong understanding of UAE labor laws, RTA, and ITC regulatory frameworks (preferred).
Skills & Attributes
- Strong communication and interpersonal skills; fluency in English is mandatory (Arabic, Hindi, or Urdu is an advantage).
- Customer-focused with a solutions-oriented mindset.
- Ability to prioritize tasks, manage time effectively, and work well under pressure in a dynamic environment.
- Proficiency in MS Office and HR/ERP systems (Odoo, SAP, or similar platforms preferred).
- Highly organized, detail-driven, and committed to upholding service standards.
Job Type: Full-time
Pay: Up to AED4,000.00 per month
