Job Description
Contract: Permanent
Team: UAE Inbound
Office Location: Abu Dhabi
The role:
The Consultant provides compliant immigration advice, knowledge or strategy to UAE clients and coordinates end to end immigration processes as well as destination services for the firm’s corporate client base. The Consultant functionally monitors internal staff, teams, and workload requirements to meet expectations, deadlines, and financial targets.
This role includes high volume, multi-tasking, multi-priority management of client case processing. Activities include confidential and or sensitive advisement on immigration strategic analysis and options. Prepare a customized destination services itinerary and assist clients with the complexities of relocating to UAE, ensuring a smooth transition and helping them settle into their new environment.
What your day will look like:
- Retrieving your WIP report from Wipper
- To prioritize the day’s work by taking relevant actions on the urgent cases
- Updating Fragomen Connect with the current status of application for all active cases
- Providing proactive updates on application status to all clients
- Regular follow ups with clients for pending information/documentation and escalating the matter to relevant stakeholders for unresponsiveness
- Ensuring the case cycle is closed and all cases completed are submitted for billing by following the individual client billing protocols
The team:
We are a team of dedicated professionals with 3 consultants and 2 junior consultants, supported by admin team, logistics and Government relations team who work hard for providing excellent immigration services to all our clients. We are more than just a collection of individuals; we are a cohesive team that leverages each member's unique strengths to achieve shared goals and deliver exceptional client outcomes
We are a close-knit team that thrives on collaboration and open communication. Our team members bring a diverse range of skills and perspectives, allowing us to tackle challenges effectively and achieve outstanding results. Our team is built on a foundation of trust and mutual respect. We encourage open dialogue and actively seek input from every member. We believe in celebrating successes, learning from setbacks, and continuously improving our processes
What we are looking for:
Essential criteria:
- Execute volume UAE inbound casework including compliance and eligibility assessments, clear process and requirements guidance, and handholding assignees through the immigration process within multiple jurisdictions and emirates defined by the Clients’ entity and/or worksite locations.
- Provide personalized immigration and destination services tailored to each client’s requirements, from the initial consultation to the final settling-in phase and helping clients feel at home in their new environment.
- At all times proactively perform work activities for our Client accounts as a professional business advisor; provide exceptional professional guidance and dedicated care to their employees in the UAE.
- Communicate effectively the progress of the immigration process with relevant client contacts including document collection, filing of applications, and anticipated finalization dates, ensuring that communications are technically accurate, and written communications follow the standard layouts and templates.
- Identify key issues that may impact immigration formalities such as travel plans, dependents, and health issues, to ensure the client is updated on the status of each application and anticipated issues or timelines. Identify key issues that may impact immigration approvals or successful security clearance.
- Update the firm’s case management system and maintain client files as per agreed practice protocols and SLAs.
- Meet monthly billing target goals by strategically planning, organizing and executing workload to reach standard financial targets and annual goals.
- Respond to pre-instruction enquiries relating to countries and liaise with co-counsel as required to provide compliance assessments.
- Prepare, plan and with proactive measures seek to minimize potential issues to the client or assignee that would lead to escalations or delays in meeting our SLA requirements. Escalate potential client issues to the UAE In-bound Manager and/or Practice Leader and participate in the resolution of these issues.
- Develop and maintain strong working relationships with key client contacts, and contact them in a timely manner to provide and/or obtain information meeting SLA requirements.
- Research and draft country processes and procedures. Update clients on any in-country legislative or process changes.
- Assist in compiling metrics/reports as required under contractual agreement with respective clients. Review expiry date reports and/or reminders and take the appropriate action as required.
- Contribute to content and maintain veracity of proprietary material in the firm’s Knowledge Management System (KMS).
Preferred skills:
- Competent in drafting legal advice and compliance assessments
- Knowledge of Word, Excel and Access, or similar software
- Operationally aware is essential
- Excellent organization and coordination skills
- Strong Analytical skills
- High degree of focus on Quality
- Able to work in a discreet and sensitive manner
- Able to be self-managed and proactively seek out work
- Minimum 2 years of experience in relocation, destination services and immigration services.
- Excellent interpersonal and communication skills, with an ability to work effectively across diverse cultures.
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- In-depth understanding of local markets, housing regulations, and local regulations
What we offer:
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce at Fragomen, and we are fully committed to providing equal opportunities.
At Fragomen, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our UAE offerings include:
- Competitive Salary: We offer salaries that reflect your skills and experience
- Health and Wellness: Private health insurance including dental and telemedicine services, a comprehensive employee assistance programme, and Headspace membership
- Lifestyle: Ticket allowances, financial wellbeing platform and advances against housing
- Time Away from Work: 22 days annual leave + public holidays, enhanced maternity leave, volunteering leave and long service leave
- Professional Development: Access to our e-learning platform, mentoring schemes, and training & education bursaries (where applicable)
- Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility. Depending on your role, you can agree with your manager a minimum of three days per week working in your local office. Flexibility is important, and additional days in the office may be required based on your role, and / or team and business need
What to expect:
- Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
- If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
- After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
- At Fragomen, we are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider what reasonable adjustments are possible to meet your needs
Who we are:
At Fragomen, we are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that not only simplify the immigration process but also drive strategic success for our clients. Whether it is assisting multinational companies or helping people start new chapters in their lives, we are driven by the belief that global movement is the key to unlocking a world of possibilities.
We are proud of our team spirit, and we like to reflect this in the way that we work and everything we do. Our Responsible Business Practices (“RBP”) prioritise Fragomen’s social responsibility through a cohesive strategy covering five key focus areas of Wellbeing, Diversity, Equity and Inclusion, CSR, Pro Bono and Sustainability. Our RBP initiatives offer great opportunities for everyone at Fragomen to feel included, get involved and shape thoughtful initiatives and activities. For more information, please visit our website - https://www.fragomen.com/about/responsible-business-practices.html
Fragomen is committed to promoting diversity, inclusion and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, and disability.
All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.
الإبلاغ عن وظيفة
