Company Description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids’ Club.
Job Description
- Perform IT maintenance activities on a monthly basis.
- Follow all Accor IT Policies and guidelines such as user rights, security policy, backup policy, preventive maintenance, contingency plan etc.
- Assist with implementation of Accor IT brand standards, new technologies, systems and projects.
- Identify IT related risks and issues and escalate them to hotel management and IT Cluster Director.
- Escalate IT issues to IT Cluster Director.
- Travel as required by the business.
- Manage day-to-day IT operations and ensure smooth running of all computer systems in the hotel for users and guests.
- Provide technical support and training on systems and networks.
- Participate in Accor regional eLearning platform.
- Follow set of guidelines related to archiving back-ups, accessing records, and transferring records via different channels.
- Ensure backup of all relevant user generated data.
- Troubleshoot and carry out repairs and data backup / restoration when necessary.
- Monitor systems and network performance on an ongoing, daily basis.
- Install and configure software and hardware as per Accor standard.
- Understand the applicability of new and improved IT developments and solutions.
- Display ability to identify potential upgrades, enhancements, new products and their effects
- Conduct basic software training.
- Demonstrate good understanding of the hotel’s software / hardware.
- Conduct tests on hardware /software for maintenance purposes.
- Perform diagnostic functions including replacing suspect components with other serviceable components and reloading of associated software.
- Perform routine maintenance activities in order to identify and/or prevent events that might hinder operations.
- Install only the latest, original and properly licensed software is running on the hotel’s systems and computers.
- Maintain software licenses and follow recommended upgrade schedules.
- Provide local first level technology, guest & employee end-user support.
- Troubleshoot issues on hotel's local network, computers, software and systems.
- Work as onsite hand-and-eyes function for remote support.
- Assist the IT New Developments team with new hotel developments and hotel integration projects as required.
Qualifications
- Degree in IT, Computer Science, or other relevant discipline.
- Experience of embedding change projects within an organization.
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable with exceptional attention to detail
- Ability to focus attention on guest needs, remaining calm and courteous at all times
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