Step into our world of creativity and joy!
IT Service Desk Analyst - open contract
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.
Service Desk Analyst - Your future role?
As a Service Desk Analyst in Dubai, you will work as part of the UNA IT Service Desk team to provide a high level of support and service to the English language user community of Europe and Africa-Middle East, which will often include visitors from international sites, in response to incidents, requests and project work arising on Givaudan supported computer applications.
You will report to the Workplace Service Desk Manager.
This is an open contract role with us working 5 days a week. Your payroll will be processed by a 3rd party partner.
You will:
- Troubleshoot and provide first level support on Service Desk call spanning different systems and hardware.
- Create detailed service desk calls in AskMe (ServiceNow) tool, monitor, chase resolver groups and keep user informed of progress through the lifecycle of the call, from creation through to resolution.
- Build/rebuild workstations to Givaudan specifications.
- Asset Management, including the deployment and collection of redundant IT equipment and the accurate updating of inventories.
- Provide basic user training for new starters and for new equipment.
- Assist users with IT equipment location moves around the site.
- Project work: Application and new equipment rollouts, audits.
- Daily Service Desk activities including:, dealing with contractors, managing the Service Desk email inbox, phone calls, chats, walk-ins and AskMe unassigned queue.
- Stay informed about Givaudan IT activities, changes and outages.
- Attend team and company meetings and Givaudan provided training to develop relevant knowledge and to follow Givaudan Environment, Health and Safety policy.
- Take part in/support company events.
- Follow Givaudan company policies.
- Support the production environment for which wearing Personal Protective Clothing is necessary .
You have:
- Good soft skills/communication, both verbal and keyboard, including the ability to converse with people from factory workers to senior executives
- Previous experience working with a Service Desk tool, preferably AskMe (Service Now)
- A fundamental working knowledge of IT principles hardware, software and other devices, e.g. Smartphones: iOS and Android.
- An understanding of Windows 11 and 10.
- Experience of Microsoft Office 365 and 2016.
- Experience of Google Suite inc Gmail and Drive.
- Knowledge of InTune, Azure, Webex, Landesk would be beneficial.
Benefits you will Love:
- Excellent opportunities for progressive learning and development.
- A creative team environment that will inspire you.
- Great compensation package.
- Support for private health insurance
- Annual flight ticket allowance.
#LI-Onsite
At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.
Remote working: On-site
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