Job Purpose:
To manage the front desk operations at Milele HQ, ensuring a welcoming, organized, and efficient environment for all visitors and staff.
Duties and Responsibilities:
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Greet and welcome guests promptly and warmly upon arrival.
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Direct visitors to the appropriate personnel and offices.
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Answer, screen, and route incoming phone calls efficiently.
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Maintain a clean, organized, and presentable reception area, ensuring availability of necessary stationery and materials (e.g., pens, forms, brochures).
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Oversee the booking and upkeep of boardrooms and meeting rooms.
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Provide accurate and timely information both in-person and via phone/email.
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Receive, sort, and distribute daily mail and deliveries.
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Ensure office security by adhering to safety protocols, monitoring visitor logbooks, and issuing visitor badges.
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Manage ordering and inventory of front office supplies.
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Update office calendars and assist with scheduling meetings.
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Coordinate travel arrangements, accommodations, and prepare related vouchers.
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Maintain accurate records of office expenses and costs.
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Perform clerical tasks such as filing, photocopying, and transcribing.
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Support additional administrative duties as assigned by the line manager.
Required Skills:
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Proven experience as a Receptionist, Front Office Representative, or in a similar role.
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Proficiency in Microsoft Office Suite.
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Hands-on experience with office equipment (e.g., EPABX systems, printers).
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Professional demeanor and appearance.
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Strong verbal and written communication skills in English and Arabic.
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Ability to be proactive, resourceful, and solution-oriented.
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Excellent organizational and multitasking abilities.
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Strong time-management skills with the ability to prioritize tasks effectively.
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A positive, customer service-oriented attitude.
Qualifications:
- High school diploma or equivalent; additional certification in hospitality management or a related field is an advantage.