The Level 2-3 Technical Engineer requires both proven experience with cloud and MDM technology and outstanding personal communication skills. A positive and "can do" personality, and customer service is key for this position as we provide our clients with personalized white glove service.
We are looking for an engineer with 5+ years of experience with Jamf, Intune, and Azure.
Key Tasks
- Building and supporting solutions that leverage technology to meet a client’s business needs in Azure, Intune, Jamf, and M365.
- Acting as a point of contact when responding to L2-L3 ticketing requests.
- You will act as a point of contact to the customer for all technology related service requests
General Requirements
- Ability to diagnose and correct hardware, software, and cloud configuration problems.
- Ability to work flexible hours.
- Ability to multi-task.
- Strong attention to details.
- Ability to plan and prioritize workload without supervision and ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
Communications / Reports
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages. Experience managing projects is preferred.
- Builds and maintains relationships with clients with clear communication and prompt follow-through on ticketing.
- Improve customer service, perception, and satisfaction.
- Fast turnaround of customer requests.
- Ability to work in a team and communicate effectively.
- Escalate service requests that cannot be scheduled within agreed service levels.
Technical Requirements
- Azure administration: advanced
- Microsoft Intune: advanced
- Jamf: advanced
- M365
- Azure Virtual Desktop / Windows365
- Remote desktop services
- General Networking Troubleshooting
- Video conferencing and audio/video equipment experience.
- Laptop/Desktop imaging and deployments
- Provide support for conferencing systems: Teams, Zoom. Setup video conferences and presentations
- Deskside support for Zoom soft phone, network printers, and workstation peripherals.
- Documentation on time and accurately; Daily reporting, SOPs, tickets, time entries, expanse entries, and weekly timesheets
- Team Management / Project Management / Budget Management
JAMF:
- Jamf Pro - Level 300 & 400
- Apple Business Manager
- Automated device enrollment, configurations, policies, and scripting
- App packaging and Jamf Patch Management
- Apple Certified Support Professional
- Jamf Certified
Azure:
- AZ-104 / AZ-900 / AZ-303-04
- Solutions Architect
- Cloud computing
- Conditional access policies
Job Type: Full-time
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