Role Overview:
We are looking for a detail-oriented and proactive Logistics Executive to manage and coordinate daily order dispatch, courier interactions, and ensure smooth last-mile delivery for our e-commerce business. The role requires strong coordination skills, accuracy in handling shipments, and the ability to resolve delivery issues efficiently.
· Key Responsibilities:
- Process daily confirmed orders from the sales team and prepare for courier dispatch.
- Coordinate with third-party courier partners for pickups, tracking, and timely delivery.
- Monitor delivery statuses and update systems with real-time shipment tracking.
- Handle RTOs (Return to Origin), failed deliveries, and ensure timely re-dispatch where required.
- Maintain proper documentation of shipments, invoices, and PODs (Proof of Delivery).
- Ensure compliance with packaging standards and accurate order labelling.
- Communicate with customers and the CS team in case of delivery issues or delays.
- Regularly review courier performance (delivery rates, timelines, costs) and suggest improvements.
- Work closely with Accounts to reconcile COD (Cash on Delivery) settlements.
- Maintain a clean, organized, and efficient dispatch/warehouse area.
· Required Skills & Qualifications:
o Proven experience in logistics, dispatch, or warehouse operations (preferably e-commerce).
o Strong coordination skills and attention to detail.
o Familiarity with courier portals, shipment tracking, and Excel/Google Sheets.
o Good communication skills in English, Hindi, and Malayalam (Arabic is an advantage).
o Ability to multitask and work under pressure in a fast-paced environment.
o Basic knowledge of inventory management systems is a plus.
Performance Metrics (KPIs):
- On-time order dispatch rate.
- Successful delivery percentage.
- Courier performance and cost efficiency.
- RTO (Return to Origin) percentage reduction.
- Accuracy in COD settlement reconciliation.
Compensation & Benefits:
- Fixed monthly salary
- Career growth opportunities within logistics & operations.
- Training and development support.
Job Type: Full-time
Pay: From AED2,500.00 per month
Experience:
- logistics executive: 2 years (Preferred)