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تقديم

Manager - Client Services (UAE National)

Emirates NBD
الإمارات العربية المتحدة
دوام كامل
منذ 3 أسابيع

In line with the UAE Government’s strategy in empowering and developing nationals, Emirates NBD is committed to welcoming the young generation into an innovative, modern and supportive work environment to contribute to the nation's success.

We are looking to find the best UAEN talent to join our ENBD family.

 

Organization Unit Purpose

The client services team in corporate banking supports the corporate relationship team in meeting the expectations of the client and supporting the team in for all client matters with respect to Service and operational requirements. This ensures that Relationship team is focused on revenue generation opportunities and service matters of the clients are managed by the Client Services team.

 

Job Purpose

The customer service manager supports the head of client services team and coverage team to ensure that all customer related processes, queries, issues & challenges are handled in an efficient and professional manner within the agreed TATs thereby delivering superior service experience to the customers.

This is a high-volume high intensity team and hence a service manager is key to manage and lead the team and deal with client escalations and senior stakeholders within the bank.

The manager also ensures that:

 

Job Content

Improved SLA's of client services team

Stakeholder Engagement

Efficiency and Automation

Process Changes & New Initiatives

High Level efficiency & compliance

Team Management

 

Education

 

Experience

 

Knowledge & Skills

 

Behavioral Competencies

 

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