Job Requisition ID: 170361
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
This role is responsible for supporting aftersales pricing activities, generating daily, weekly, monthly, and annual performance reports, and maintaining the aftersales database. Additionally, the role provides assistance to the branch by managing contracts and addressing system-related issues through the service desk to ensure timely response and resolution.
- Prepare and deliver daily, weekly, and monthly aftersales performance reports with 100% accuracy and within agreed timelines.
- Provide base data for annual target setting to support strategic planning and performance forecasting.
- Maintain and update the aftersales KPI database to support forecasting and budgeting activities.
- Develop and manage corporate pricing proposals for deals and tenders, based on customer requirements.
- Update and maintain parts pricing related to service contracts to ensure accuracy and alignment with commercial terms.
- Generate ad-hoc reports as required by management, ensuring timely delivery and data accuracy.
- Provide technical and operational support to all branch service staff by addressing system-related queries
- Act as the Service Desk contact for Service Contracts and ensure frontline support by managing requests
- Commercial acumen, clear strategic thinking, and ability to create buy-in and influence at a senior level
- Strong data analytical, evaluation and interpretation skills
- Target oriented and drive to exceed demanding challenges
- Stakeholder management skills with the ability to communicate and interact with officials at all levels
About the team:
In this position you will be working in a fast paced and diverse Automotive EV Aftersales environment. You will be reporting to the Head of Aftersales.
- Degree Holder. Master Degree will be advantage
- Proficiency in SAP, Alteryx, Tableau, DataBricks, and extensive MS Office knowledge (Excel and Power BI).
- Analytical, focused, task-oriented, with strong communication and teamwork skills.
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM as well as Electric Vehicle.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
