About Jumeirah:
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.
About Jumeirah Burj Al Arab:
Jumeirah Burj Al Arab, Dubai’s most iconic hotel and a global symbol of Arabian hospitality, stands as the flagship of Jumeirah’s exceptional portfolio. Its sail-shaped structure, one of the world’s most photographed superstructures, redefined luxury hospitality when it opened in 1999. The hotel offers a collection of exquisite destination dining and wellness experiences.
About The Job:
An exciting opportunity has arisen for a Night Guest Services Executive – Front Office to join Jumeirah Burj Al Arab.
The main duties and responsibilities of this role include:
- Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
- Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
- Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
- Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
- Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
- Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- 1-2 years of experience in customer service or front desk roles within the hospitality industry.
- Bachelor’s degree in hospitality management, Business Administration, or a related field.
- Software competencies – Microsoft Office programs (Intermediate)
- Proficient in English and Russian
About the Benefits
At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.
Benefits include:
- Supportive and inclusive work environment
- Access to Learning & Development programmes and clear career pathways
- Opportunities for internal mobility within our global network
- Colleague discounts on food, beverage, and hotel stays worldwide
- Company-provided shared accommodation
- Comprehensive healthcare and life insurance coverage
- Paid annual leave and flight from your home country
- Performance-based incentives tailored to your role
- Competitive tax-free salary paid in UAE Dirhams (AED)
