اقتراحات البحث:

accountant
fresher
driver
customer service
electrical engineer
sales
walk interview
safety officer
data analyst
remote
part time
receptionist
medical representative
الشارقة
أبو ظبي
Abu Dhabi
Dubai
دبي
Sharjah
أم القيوين
Al Ain
رأس الخيمة
Umm Al Quwain
أبو ظبي
Ajman
تحذير: هذا الإعلان الوظيفي لم يعد نشطًا. قد لا تكون المعلومات أدناه ذات صلة بعد الآن.
تقديم

OCC Manager - TRAM

Keolis
Dubai, دبي
4 يونيو 2025
The purpose of this position is to oversee and manage all aspects of the OCC operations for the Dubai TRAM.
KEY RESPONSIBILITIES

Strategic
  • Monitor service delivery and manage OCC personnel and resources.
  • Advise the Operations Director of problems relating to service delivery matters in a proactive and timely manner.
  • Plan and deliver succession and development plans within the department.
  • Develop and review Procedures, instructions, improvements that benefit the delivery of Train Service on Dubai TRAM.
  • Lead the OCC Chief Controllers to be able to effectively manage their teams during degraded and normal operations.

Stakeholder / Customer
  • Coordinate effectively with counterparts for the client.
  • Communicate and report details of incidents to Executive Team and public relations staff if required.

Operational
  • Recommend, approve and implement actions resulting from an incident/emergency or safety and operational investigations.
  • Conduct daily and weekly reviews of service delivery performance and prepare reports and provide data.
  • Plan and execute the best operational recovery with least impact during incident/accident.

Capability / People
  • Ensure that all controllers and train crew are adequately trained, assessed and certified in their particular function and provide additional support and training if necessary.
  • Perform and carry out other duties as instructed/directed by Operations Director. Manage all control room, and resources to ensure the team is performing to the required standards and in compliance with the procedures and instructions.
  • Deputise for the Operations Director whenever required.

CHALLENGES
  • An understanding of factors affecting service quality or safety.
  • Thorough understanding of KM Performance regime.

KEY COMPETENCIES

TECHNICAL COMPETENCIES

  • Thorough understanding of tram operation controls such as tram supervision, tram regulation, incident handling and emergency management.
  • Through functional understanding of OCC monitors, servers and their operations.

BEHAVIOURAL COMPETENCIES

  • Good communication skills and the work productively in a fast-paced, team-oriented environment.
  • Mentor and develop team members as part of succession planning.
  • To set example to all staff with professional and positive attitude, following all rules and procedures.
  • Pro-actively identify areas for continuous improvement.

MINIMUM QUALIFICATIONS

Min.


Required


Desirable


Education


  • High diploma of post-secondary education in a related discipline
  • Design /engineering background.


Experience


  • A minimum of 5 years of work experience in a train operation in railway, aviation or urban traffic control setting.
  • Both control room, train / tram operations and management experience is required and knowledge of safety critical operations will be assessed.
    operations will be assessed.
  • Ideally has experience of working in Operation control Center and people management skills
  • Working experience on Tram Network is highly preferable.
  • Working in Dubai /Tram.
  • UAE experience

حفظ تقديم
الإبلاغ عن وظيفة
توصيات وظائف أخرى:

Service Controller - Tram (UAE National)

Keolis
Dubai, دبي
  • Liaise with the Operations Manager and the maintenance to...
  • Report incidents, failures or events that impact on safety...
منذ 3 أسابيع

Relationship Manager / Senior Relationship Manager (Business Banking) - Dubai

High Street Resources
Dubai, دبي
  • Ensure compliance of all bank’s policies and procedures
  • Build relationship based portfolio and cover all banking...
منذ أسبوعين

Immigration Sales Manager – (2+ years' Experience in Immigration Industry Manager Level)

Viko Document Clearing Services LLC
Dubai, دبي
د.إ.‏ 5,000 - د.إ.‏ 6,000
  • Manage and supervise the daily operations of the immigration...
  • Set individual and team targets and ensure consistent...
منذ أسبوعين

Program Manager - Seller health, Program Manager - Seller Risk

Amazon.com
Dubai, دبي
  • 5+ years of driving end to end delivery, and communicating...
  • 5+ years of driving process improvements experience...
منذ 3 أسابيع

Private House Manager/ Household Manager

Key Mavens Development
Dubai, دبي
They manage day-to-day operations, staff, budgets, and various household tasks, ensuring the home functions seamlessly. Key...
منذ 3 أسابيع