Operations Manager

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 60+ million customers get more from their money every day.

As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 10,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

At Revolut, Operations means problem-solving at scale. Our team tackles the company’s toughest challenges with speed, precision, and creativity. They design systems that unlock efficiency and power global growth.

We’re looking for an Operations Manager to help shape how we continue to expand and operate across the globe. You’ll work on high-impact initiatives throughout the business, using insight to solve challenges, scale processes, and deliver better outcomes for our customers.

Watch this video from our team members about what goes into being a Strategy & Operations Manager at Revolut. If you want to gain unparalleled experience at a leading fintech company, tap the link to apply.

• Defining the strategy for customer onboarding and control processes, considering exceptional customer experience and effective risk management
• Creating and implementing processes which align with Revolut’s overall strategy
• Supporting our Product team to customise end-to-end solutions
• Collaborating with our Services team to analyse and optimise productivity and quality metrics
• Working closely with our Financial Crime Compliance team to demonstrate the effectiveness of our controls
• Developing KPIs to drive efficiency of products and stakeholders to improve overall process performance
• Liaisoning with regulators and industry peers and keeping yourself abreast of emerging ML and fraud threats in the industry
• Developing and implementing the fraud risk policy along with fraud control procedures
• Managing regulatory reporting related to fraud, customer screening, etc.

• 4+ years of experience in an operations role
• 2+ years in financial crime-related fields, such as customer onboarding/KYC, screening, transaction monitoring, fraud detection, regulatory reporting, etc.
• A solid track record of achievement
• Experience in a regulated entity and/or startup, having quickly assumed responsibilities
• Experience breaking complex problems into smaller ones and to enjoy working with data to facilitate your work
• A curious nature and interest in making an impact
• The ability to make a good business case and convince people to help you execute
• Recognised international certifications, like ACAMS, CFE, etc.
• Experience designing, building, and implementing AML/KYC systems and fraud monitoring controls

• Experience with transaction monitoring systems

• Vilnius: €2,500 - €6,200 gross monthly*
• Lithuania: €2,500 - €6,200 gross monthly*
• Other locations: Compensation will be discussed during the interview process
• Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.

Important notice for candidates:

Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.

• Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
• Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.

We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice

Notice: This is a remote position based in United Arab Emirates.