Job Title: Passenger Service Agent
Location: Abu Dhabi / RAK
Department: Operations
Type: Full Time – Shift Work
About Us:
Founded in 2018, Skyports is at the forefront of the Advanced Air Mobility revolution, developing and operating cutting-edge infrastructure for electric air taxis and leveraging drone technology to transform business operations across industries.
Our business is split into two key areas:
- Skyports Infrastructure plays a vital role in the Urban Air Mobility ecosystem, designing, building, owning, and operating vertiports that enable eVTOL operators to take off and land in cities around the world.
- Skyports Drone Services uses drones to streamline logistics, capture data, and enhance operational efficiency, with a focus on rural deliveries, surveying, surveillance, and maritime services.
With our presence in this dynamic, high-growth industry, there has never been a more exciting time to be part of our mission to reshape the future of air mobility.
The Role:
Provide frontline passenger support in line with Skyports terminal experience for our air operator partners. This customer-facing role ensures smooth passenger experiences from check-in through boarding.
Key Responsibilities:
- Customer Service:
- Provide frontline passenger support and assistance
- Conduct passenger validation and verification
- Handle passenger enquiries and requests professionally
- Check-in Operations:
- Process flight check-in procedures
- Collect and verify baggage and passenger weights
- Initiate passenger seat allocation
- Confirm passenger compliance with prohibited items policy
- Documentation:
- Maintain accurate passenger records
- Process passenger documentation and requirements
- Coordinate with other vertiport staff as required
About You:
- Excellent customer service skills
- Experience in aviation, hospitality, or transportation preferred
- Strong attention to detail
- Multilingual abilities advantageous (Arabic Preferred)
- Good command of spoken and written English
- Computer proficiency
- Professional appearance and communication skills
- Valid security clearance (or ability to obtain)
What We Offer:
- Competitive salary and benefits package.
- Opportunity to work in an innovative and growing industry.
- A collaborative and dynamic work environment with ample opportunities for professional development..
How to Apply:
If you’re passionate about Vertiports Operations and keen to be part of a pioneering company that is changing the future of transportation, we would love to hear from you. Please submit your CV and a cover letter outlining your experience and why you’re a great fit for this role.
Skyports is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.