Payment Platform Manager- Banking

Job Title: Manager, Payments Platform

Location : Onsite(INJAZ, DOZ)

Shift: 9.30 AM to 6.30 PM

Duration: 6 Months

Laptop: Vendor to Provide

Target Start: Immediate Joiners

Job Purpose

The Manger – Payments Platforms will serve as the strategic and technical leader responsible for the modernization, governance, and innovation of the bank’s payments ecosystem, with a key mandate to lead the migration from Oracle Flexcube to Oracle Banking Payments (OBP) 14.7. This role requires exceptional leadership, cross-functional coordination, and deep domain expertise to future-proof the bank’s payment architecture and operational landscape.

Dimensions

Operating Budget

NA

Number of Staff

In house & Vendor resources supporting projects

Capital Exp. Budget

NA

Others

Revenues

NA

Key Result Areas

1. Core Platform Migration

• Lead the end-to-end migration programme for 6 countries from Oracle Flexcube Payments to OBP 14.7, ensuring alignment with enterprise transformation goals.
• Define the overall migration blueprint, including country-level cutover strategies, milestone charts, and critical path analysis.
• Drive multi-country workshops to assess local payment workflows, cutover timelines, and compliance mandates.
• Supervise all phases of parallel run strategy, data cutover testing, and environment transition management in collaboration with Profinch/Oracle.
• Establish a programme control room framework for cutover execution, involving change control, rollback plans, and hyper care support.

2. Modernization of Payments Architecture

• Architect and validate a next-gen payments architecture, ensuring OBP’s modular design is fully leveraged.
• Conduct architecture discovery workshops to baseline current systems and interfaces for each country.
• Decommission redundant Flexcube components and legacy batch-based interfaces.
• Lead the integration of OBP with surrounding ecosystems like RTGS, SWIFT, ACH, ICCS, NPSS, and proprietary networks.
• Champion API-first and microservices enablement, aligned with enterprise integration standards.

3. Governance and Risk Oversight

• Establish a Payments Migration Governance Board with cross-functional representation to monitor progress, risks, and escalations.
• Set up steering-level workshops and risk alignment sessions to pre-emptively address audit and compliance dependencies.
• Define SLAs, KPIs, NFRs, and OBP health metrics – integrating them into dashboards for CIO/COO visibility.
• Enforce compliance with enterprise security and audit frameworks, particularly around sensitive payment processing and KYC data flows.

4. Stakeholder and Cross-Functional Coordination

• Drive executive-level alignment workshops with product owners, business heads, operations, compliance, and IT teams across regions.
• Translate business strategy into actionable OBP platform deliverables – enabling real-time payments, ISO20022 support, and channel integrations.
• Act as the Payments SME, advising on product strategy, country rollout roadmaps, and regulatory responses.
• Represent the payments track in all enterprise forums, regulatory inspections, and strategic planning discussions.

5. Innovation and Capability Building

• Champion next-gen initiatives like:
• Real-time payments
• ISO 20022 enablement
• AI/ML-based fraud detection and intelligent routing
• Evaluate PoCs and drive feasibility workshops for innovations such as:
• Auto-reconciliation
• AI-driven repair logic
• Predictive SLA monitoring
• Identify OBP enhancement gaps and work with Oracle to push roadmap features beneficial to Mashreq.

6. Vendor and Partner Management

• Set up a vendor governance framework, ensuring strict SLA adherence, quarterly roadmap reviews, and escalation handling.
• Conduct quarterly review workshops with Oracle and Profinch for delivery quality, risk resolution, and roadmap alignment.
• Negotiate and review SoWs, commercials, and support models tailored for critical payment migration program.
• Co-lead joint solutioning workshops with Oracle to customize OBP features for Mashreq’s business context.

7. Team Leadership and Capability Development

• Build and lead a high-performing cross-functional team including:
• Platform engineers
• Business analysts
• Solution architects
• Project managers
• Organize internal capability-building workshops on OBP 14.7, payment standards (e.g. ISO 20022), and microservices migration.
• Define internal KPIs, career growth paths, and OBP training curriculum for internal and outsourced resources.
• Ensure post-go-live sustainability by setting up a knowledge-sharing framework and upskilling plan.

8. Operational Excellence and Service Continuity

• Lead the OBP production stability council – tracking SLAs, uptime, and error rates post migration.
• Review and enhance the BCP/DR strategy, ensuring regional payment hubs have alternate processing models.
• Facilitate post-incident RCA workshops with Dev, Infra, Business and Vendor teams, ensuring closure of root causes.
• Proactively track trends in incident data to implement automated preventive controls and early-warning indicators.

9. OBP Migration and Scoping Workshops (Cross-Cutting)

• Design and run scoping workshops across all six countries covering:
• Existing payment workflows
• Regional compliance nuances
• Customization needs
• Operational pain points
• Facilitate future state blueprinting sessions with business/ops to define OBP configuration, queue design, and exception handling.
• Consolidate findings into a scoping study report, feeding into build-phase planning and resource budgeting.
• Establish scoping governance cadence, including weekly working groups and monthly steering committee reviews.

Operating Environment, Framework and Boundaries, Working Relationships

· Responsible for working across business, regulatory, and vendor landscapes.

· Operates under the Group Technology governance framework and Digital Transformation Office.

· Drives alignment with audit, risk, and compliance policies including cyber-resilience standards.

· Interact with project stakeholders from various business and functional reviews

· Provide innovative approaches to business problems utilizing existing platforms, AI-ML, Automation tools and solutions

· Co-ordination with business and third party stakeholders to manage their expectation

· Ensure that the management is (at all times) informed of all regulatory risks, issues and their status

· Aligns to the business continuity and Disaster Recovery plans as per technology framework

Problem Solving

· Resolve architectural bottlenecks and migration dependencies.

· Navigate cross-jurisdiction regulatory complexities.

· Lead incident root cause analysis and implement permanent corrective actions.

· Promote automation, build self-recovering systems, and ensure early issue detection for smoother operations.

Decision Making Authority & Responsibility

· Ability to discuss and conclude on platform architecture, program timelines, and budget alignment (within mandate).

· Escalation authority for program risks, design trade-offs, and vendor performance.

· Represent the bank in internal and external regulatory or scheme-based discussions.

Knowledge, Skills and Experience

· 12 to 14 years of experience.

· Strong communication and stakeholder management skills across business and technology teams

· Deep expertise in Oracle Banking payments systems and end-to-end processing

· Broad understanding of banking operations, regulatory frameworks, and industry trends

· Proven ability to articulate complex topics clearly, both verbally and in writing

· Sharp analytical thinking with sound decision-making capabilities

Behavioral Competency

COMPETENCY

Level (1-4)

(1-Basic 4- Sr. Managerial)

Commercial Awareness

3

Strategic Orientation

4

Continuous learning

3

Leadership

4

Interpersonal relationships

3

Decision Making

3

Job Type: Contract
Contract length: 6 months

Pay: AED15,000.00 - AED17,000.00 per month

Experience:

• Payment Platform: 10 years (Required)
• Oracle Banking: 10 years (Required)
• Banking Operations: 10 years (Required)
• Regulatory: 10 years (Required)
• OBP: 10 years (Required)
• ACH: 10 years (Required)
• Swift: 10 years (Required)
• RTGS: 9 years (Required)
• Governance: 10 years (Required)
• Risk: 10 years (Required)
• Migration: 10 years (Required)

Application Deadline: 02/06/2025